Customer Experience Representative

Farstad Oil, Inc.; Billings (MT); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Farstad Oil, Inc. is seeking a Customer Service Representative to act as the first line of response to customer issues and inquiries, ensuring excellent service standards and high customer satisfaction. The role involves handling large call volumes, processing orders, and maintaining customer records in CRM/ERP systems.

Ideal candidates have strong communication skills, a high school diploma, and a customer-first mindset. We value safety, confidentiality, and professional presentation.

Qualifications

• Strong phone contact handling skills and active listening.
• Familiarity with CRM and ERP systems and practices.
• Customer orientation and ability to adapt/respond to different types of people.
• Excellent communication and presentation skills.

Responsabilités

• Manage large amounts of incoming calls from customers, addressing immediate issues, direct calls to the appropriate party and troubleshoot when needed.
• Process orders, forms, applications, and requests.
• Handle customer complaints, provide solutions and alternatives within time limits and follow up to ensure resolution.
• Keep records of customer interactions and process customer accounts.
• Pass along any sales leads or additional sales to the Sales Manager.
• Demonstrate safe work and risk management practices; communicate and enforce safety and security issues.
• Ensure confidentiality of data collected and stored.
• Stocking and cleaning.

Connaissances

Phone handling & active listening

CRM software

ERP systems

Communication & presentation

Formation

High school diploma or equivalent

Outils

CRM software

ERP systems

Description du poste

Hiring Brand Description

Farstad is owned and operated by Parkland Corporation. Parkland is a leading international fuel supplier, convenience store operator, and community enabler, serving diverse customers across 26 countries.

Brief Description

The Customer Service Representative serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com

• A place where you can take your career in the direction you want to grow and go

The Opportunity:

The Customer Service Representative serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

• Manage large amounts of incoming calls from customers, working to address immediate issues, direct calls to appropriate party and troubleshoot and investigate if warranted.
• Processing orders, forms, applications, and requests.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts.
• Pass along any sales leads or additional sales to the Sales Manager.
• Employee must demonstrate safe work and risk management practices. Communicate and enforce all safety and security issues. Report and process all employee and/or customer incidents or unsafe acts in accordance with Sunoco’s policy and procedure.
• Ensure that confidentiality of data collected and stored are maintained.
• Stocking and cleaning.

Education:

High school diploma or equivalent

Requirements:

• Strong phone contact handling skills and active listening
• Familiarity with CRM and ERP systems and practices
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication and presentation skills

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.