Customer Experience Rep, Hybrid to Cedar Falls IA

Yoh Idibu; Cedar Falls (IA); Híbrido; USD 23.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Prescription, Dental & Vision

Health Savings Account (HSA)

Life & Disability Insurance

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training

Descripción de la vacante

Yoh is hiring a Customer Experience Representative I in Cedar Falls, IA, offering a hybrid schedule with ~8 in-office days per month and typical 8:00am–5:00pm hours. You’ll be a key first contact for customers and internal field sales partners, handling inquiries, documenting issues, and driving service improvements.

The role emphasizes strong communication, teamwork, and a proactive approach, with opportunities to support Relationship Managers and participate in events as needed.

Formación

• Customer service experience in a professional or administrative setting.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to manage time, prioritize tasks, and meet deadlines.
• Strong judgment, problem-solving, and conflict resolution skills.
• Team-oriented mindset with a proactive, self-starter approach.
• Familiarity with crop insurance and banking products is valued.

Responsabilidades

• Serve as the primary contact for day-to-day customer and partner inquiries.
• Deliver high-quality customer service and help drive department goals.
• Document support calls, research issues, and provide timely resolution updates.
• Analyze issues and determine the best path to resolution, including account adjustments when appropriate.
• Identify opportunities to improve the customer experience and recommend enhancements.
• Support Relationship Managers in maintaining and growing account portfolios.
• Help execute account-specific marketing/communication efforts and act as a liaison as needed.
• Build and maintain positive relationships with customers and distribution partners.
• Represent the organization at events (trade shows, conventions, Field Days, sales meetings), as needed.
• Communicate frequently with Relationship Managers and internal stakeholders on account status and issues.
• Coordinate service actions and related communications with clients and internal teams.
• Act as a subject matter resource by sharing information appropriately and professionally.

Conocimientos

Customer service

Written communication

Verbal communication

Time management

Teamwork

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

Customer Experience Representative I

Location: Cedar Falls, IA (must live within ~50 miles) Schedule: Hybrid — 8 in-office days/month (typically Tuesdays & Wednesdays), Mon–Fri 8:00am–5:00pm

Overview

We’re seeking a Customer Experience Representative to serve as a key first point of contact for customers and internal field sales partners. In this role, you’ll support relationship-focused activities, handle service inquiries from minor to complex, and help strengthen long-term customer relationships through excellent communication, documentation, and follow-through.

What you’ll do Customer Support & Service

• Serve as the primary contact for day-to-day customer and partner inquiries
• Deliver high-quality customer service and help drive department goals
• Document support calls, research issues, and provide timely resolution updates
• Analyze issues and determine the best path to resolution, including account adjustments when appropriate
• Identify opportunities to improve the customer experience and recommend enhancements

Account / Relationship Support

• Support Relationship Managers in maintaining and growing account portfolios
• Help execute account-specific marketing/communication efforts and act as a liaison as needed
• Build and maintain positive relationships with customers and distribution partners
• Represent the organization at events (trade shows, conventions, Field Days, sales meetings), as needed

Communication & Collaboration

• Communicate frequently with Relationship Managers and internal stakeholders on account status and issues
• Coordinate service actions and related communications with clients and internal teams
• Act as a subject matter resource by sharing information appropriately and professionally

What we’re looking for

• Customer service experience in a professional or administrative setting (entry-level candidates welcomed)
• Strong written and verbal communication skills
• Proficiency with Microsoft Outlook, Word, and Excel (report writing skills a plus)
• Ability to manage time well, prioritize tasks, and work under deadlines
• Strong judgment, problem-solving, and conflict resolution skills
• Team-oriented mindset with a proactive, self-starter approach
• Familiarity with crop insurance and banking products is highly valued (per hiring team)

Interview process

• 1-round virtual interview with the Hiring Manager

Estimated Min Rate: $16.80

Estimated Max Rate: $24.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements.

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.