Customer Experience & Relations Specialist (Flexible)

State Farm; Saint Augustine (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Brandon Thomas - State Farm Agent in Saint Augustine, FL is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of the agency. You will resolve inquiries, maintain client records, and collaborate with other team members to ensure customer satisfaction while helping the community with insurance solutions.

We value a disciplined, customer-focused individual who enjoys helping people and working in a close-knit team.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Customer service experience

High-stress handling

Job description

Brandon Thomas - State Farm Agent in Saint Augustine, FL is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of the agency. You will resolve inquiries, maintain client records, and collaborate with other team members to ensure customer satisfaction while helping the community with insurance solutions.

We value a disciplined, customer-focused individual who enjoys helping people and working in a close-knit team.