Customer Experience Quality Engineer

Power Systems Hanwha; Florida; On-site; USD 70,000 - 110,000; Full time

Job summary

Power Systems Hanwha in Jupiter, FL is seeking a Customer Quality Engineer to drive customer-facing quality improvements and ensure timely resolutions and clear communication back to customers.

The role partners with Sales, Product Quality, Field Service and Engineering to address issues, manage customer feedback, and coordinate the CIL process while supporting onsite customer visits.

Qualifications

• Bachelor's degree in business, engineering or related field.
• Completion of EHS regulatory training per PSM's matrix.
• 3+ years in a customer-facing quality role; 5-7 years preferred.

Responsibilities

• Improve customer experience with CX metrics and tools.
• Manage customer feedback and timely resolution.
• Oversee customer event survey process with PM team.
• Interpret feedback and route actions through RC/CA mechanisms.
• Coordinate with Sales, Product Quality, Field Service and Engineering.
• Liaise with Engineering to support requests promptly.
• Chair Customer Management Board and support onsite visits.

Skills

Customer facing

Quality ownership

Communication skills

Teamwork

Microsoft Office

Education

Bachelor's degree in Business Administration, Engineering or relevant field

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Power Systems Hanwha in Jupiter, FL is seeking a Customer Quality Engineer to drive customer-facing quality improvements and ensure timely resolutions and clear communication back to customers.

The role partners with Sales, Product Quality, Field Service and Engineering to address issues, manage customer feedback, and coordinate the CIL process while supporting onsite customer visits.