CX-Driven Customer Quality Engineer

HANWHA POWER US LLC

Florida

On-site

USD 65,000 - 90,000

Full time

29 hours ago

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Job summary

HANWHA POWER US LLC in Jupiter, FL is seeking a Customer Quality Engineer to be the primary focal point for customer-facing quality and improvement initiatives. You will drive CX metrics, collaborate with global sites, and coordinate from feedback to resolution to ensure high customer satisfaction.

Responsibilities include managing surveys, interfacing with Sales and Engineering, and supporting on-site customer visits as needed.

Qualifications

Bachelor’s Degree in Business Administration, Engineering or another relevant field.
Must complete EHS assigned regulatory training for work area as described by PSM’s EHS Training Matrix.

Responsibilities

Drive improvement of the customer experience through CX metrics and issue resolution.
Own customer feedback management and ensure timely resolutions.
Manage customer event survey process with the Project Management team.
Interpret and respond to customer surveys and complaints, escalating actions as needed.
Collaborate with Sales, Product Quality, Field Service and Service Engineering on resolutions.
Liaise with Engineering to support customer requests in a timely manner.
Coordinate Customer Information Letter (CIL) process and external communications.
Support onsite Customer Visits as needed.
Perform other duties as assigned.