Customer Quality Engineer

Automatic Data Processing, Inc.; Florida; On-site; USD 75,000 - 110,000; Full time

Job summary

Automatic Data Processing, Inc. in Jupiter, FL is seeking a Customer Quality Engineer to be the primary focal point for customer-facing quality and improvement initiatives.

You will drive internal PSM teams to ensure timely resolution and clear communication back to customers. This role collaborates with PSM global sites, Sales, Product Quality, Field Service, and Service Engineering to resolve customer issues, manage feedback, and guide RC/CA actions.

Qualifications

• 3+ years in a customer-facing quality role; 5-7 years preferred.
• 3+ years in engineering/manufacturing/technology industries preferred.
• Demonstrates ownership and closing speed to complete tasks.
• Team-oriented with ability to align activities to business objectives.
• Excellent written and verbal communication skills.
• Outstanding interpersonal and organizational skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Improve CX through collaboration with global sites on CX metrics and issue resolution.
• Own customer feedback management and ensure timely resolutions.
• Manage customer event surveys with PM team for issuance and collection.
• Interpret surveys/complaints and drive necessary actions via RC/CA.
• Interact with Sales, Product Quality, Field Service, and Service Engineering for resolutions.
• Coordinate Customer Information Letter (CIL) process and communication.
• Support onsite Customer Visits as needed.
• Other duties as assigned.

Skills

Customer-facing quality

Engineering/manufacturing experience

Ownership & accountability

Team orientation

Communication skills

Organizational skills

MS Office proficiency

Education

Bachelor’s Degree in Business Administration, Engineering or another relevant field

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Quality Engineer

Jupiter, FL, US

POSITION: Customer Quality Engineer

LOCATION: Jupiter, FL

JOB SUMMARY

Primary focal point for all Customer Facing Quality / Improvement items. Responsible to drive the internal PSM teams as needed to ensure timely resolution and communication back to customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions of the job include, but are not limited to, the following:

• Drive improvement of the PSM Customer Experience through development and collaboration with other PSM global sites on CX metrics, measurement methods and tools, product and service issue resolution methods and tracking.
• Own customer feedback management including timeliness and adequacy of resolution.
• Manage customer event survey process, working with Project Management team for issuance and collection of customer feedback surveys.
• Manage interpretation and organizational response to customer surveys and complaints, including shepherding necessary actions through any forms of RC/CA mechanisms.
• Interact with PSM Sales, Product Quality, Field Service and Service Engineering for resolution of customer-facing issues and communication back to the customer where required.
• Liaise with Engineering to ensure Customer requests are supported in a timely manner.
• Coordinate / manage Customer Information Letter (CIL) process, including approval of both Internal and External CILs and communication of External CILs to customers.
• Support onsite Customer Visits as needed.
• Other duties as assigned.

MINIMUM REQUIREMENTS

Education & Training

• Bachelor’s Degree in Business Administration, Engineering or another relevant field.
• Must complete EHS assigned regulatory training for work area as described by PSM’s EHS Training Matrix.

Skills/Experience

• 3+ years of experience in a customer facing quality role, 5-7 years preferred
• 3+ years of experience in an engineering, manufacturing, or technology industry preferred
• Demonstrates ownership, pride and the resilience required to see tasks through to completion with closing speed.
• Team-oriented, able to align personal and department activities to support the objectives of the business.
• Excellent written and verbal communication skills.
• Outstanding interpersonal and organizational skills required
• Proficiency in Microsoft Office, Word, Excel and PowerPoint is required.
• Travel may be required on an as-needed basis.

Equal Opportunity Employer Veterans/Disabled