Customer Experience Intern, Spring 2027

IMG Academy; Bradenton (FL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical benefits

401k matching

Wellbeing program

Gym discount

Job summary

IMG Academy in Bradenton, FL seeks a Customer Experience Intern to support planning, coordination, and execution of cross-functional initiatives that enhance student-athlete and family experiences. You will assist with project timelines, workshops, and feedback analysis while taking ownership of smaller projects; you'll work with multiple teams to deliver practical improvements on campus and during events.

This role offers hands-on experience in operations, customer journey mapping, and

Qualifications

• Coursework and/or strong interest in Business Administration, Sports Management, Hospitality, Operations, Project Management, or related field.
• Strong organizational and time management skills.
• Excellent written and verbal communication with strong attention to detail.
• Ability to collaborate across departments while independently managing tasks and smaller projects.
• Proactive, resourceful, and willing to take initiative to support team goals.
• Strong analytical skills to identify trends and translate data into actionable insights.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).
• Adaptability and willingness to learn in a fast-paced, collaborative environment.
• Interest in customer experience, sports, education, or hospitality.

Responsibilities

• Support the planning, coordination, and execution of cross-functional customer experience initiatives.
• Assist with project management activities, including maintaining timelines, tracking action items, coordinating meetings, and following up with stakeholders to ensure progress.
• Take ownership of smaller projects and improvement initiatives, coordinating with stakeholders and driving deliverables through completion.
• Support customer journey design workshops by coordinating sessions, capturing ideas, and translating outcomes into actionable next steps.
• Review student-athlete, camper and parent feedback to identify key themes, trends, and opportunities for improvement, helping translate insights into actionable recommendations.
• Assist in reviewing existing processes, identifying inefficiencies, and recommending improvements that enhance consistency and effectiveness.
• Develop and maintain project plans, process documentation, customer journey maps, presentations, and other resources that support operational alignment.
• Coordinate onboarding and customer-facing video content, including organizing content needs, collaborating with stakeholders, and tracking timelines.
• Support the planning and execution of campus initiatives, events, and programs that enhance the overall customer experience.
• Adhere to all company policies, procedures, and business ethics codes.
• Perform other duties as assigned.

Skills

Organization

Time management

Communication

Collaboration

Education

Business Administration / Sports Management

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

About IMG Academy

IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student‑athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal, USA Today, and the Best and Brightest Companies to Work For for its workplace culture, innovation, and commitment to developing people both on and off the field.

IMG Academy provides growth opportunities for student‑athletes and partners through an innovative suite of on‑campus and online experiences:

• Boarding school and camps, delivered on a state‑of‑the‑art campus in Bradenton, Florida
• Online coaching through IMG Academy+, focused on personal development through the lens of sport and performance
• Online college recruiting through NCSA College Recruiting and SportsRecruits, providing industry‑leading recruiting education, tools, and access to a network of more than 40,000 college coaches for student‑athletes, families, club coaches, and event operators
• Elevate by IMG Academy, a performance and personal development solution that delivers mindset, leadership, and wellbeing programming to schools, colleges, and organizations through a combination of digital content and immersive experiences

The Customer Experience Intern will support the planning and execution of initiatives aimed at enhancing the experience of IMG Academy's student‑athletes, campers, families, and guests. This role will contribute to project management, cross‑functional collaboration, customer insights, and operational improvements while taking ownership of smaller projects that drive meaningful change. The ideal candidate is organized, proactive, detail‑oriented, and eager to help create seamless customer experiences.

Position Responsibilities

• Support the planning, coordination, and execution of cross‑functional customer experience initiatives.
• Assist with project management activities, including maintaining timelines, tracking action items, coordinating meetings, and following up with stakeholders to ensure progress.
• Take ownership of smaller projects and improvement initiatives, coordinating with stakeholders and driving deliverables through completion.
• Support customer journey design workshops by coordinating sessions, capturing ideas, and translating outcomes into actionable next steps.
• Review student‑athlete, camper and parent feedback to identify key themes, trends, and opportunities for improvement, helping translate insights into actionable recommendations.
• Assist in reviewing existing processes, identifying inefficiencies, and recommending improvements that enhance consistency and effectiveness.
• Develop and maintain project plans, process documentation, customer journey maps, presentations, and other resources that support operational alignment.
• Coordinate onboarding and customer‑facing video content, including organizing content needs, collaborating with stakeholders, and tracking timelines.
• Support the planning and execution of campus initiatives, events, and programs that enhance the overall customer experience.
• Adhere to all company policies, procedures, and business ethics codes.
• Perform other duties as assigned.

Knowledge, Skills, And Abilities

• Coursework and/or strong interest in Business Administration, Sports Management, Hospitality, Operations, Project Management, or a related field, or equivalent experience.
• Strong organizational and time management skills with the ability to balance multiple priorities.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to collaborate across departments while independently managing assigned tasks and smaller projects.
• Proactive, resourceful, and willing to take initiative to support team goals.
• Strong critical thinking, problem‑solving, and analytical skills, including the ability to identify trends and translate data into actionable insights.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Adaptability and willingness to learn in a fast‑paced, collaborative environment.
• Interest in customer experience, sports, education, or hospitality.

Background Requirements

• Requires a background check upon offer
• Requires a drug test upon offer

This position requires a Florida Level 2 Background Screening. Learn more about the screening process and requirements by visiting the Florida Care Provider Background Screening Education & Awareness website: https://info.flclearinghouse.com.

Benefits

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more!

Get To Know Us Better

www.imgacademy.com

www.imgacademy.com/careers

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.