Customer Experience Professional - Hybrid

Arbella 56 Group; Crown Colony (UT); On-site; USD 45,000 - 47,000; Full time

Benefits offered by this job

Profit share bonus program

Optional benefits

Wellness programs

Career development

Flexible schedules

Job summary

Arbella 56 Group in Crown Colony, Utah, is seeking a customer service representative to effectively assist customers with billing and policy inquiries. This role involves building relationships with customers and providing exceptional service while working in a collaborative team environment.

The ideal candidate should have some customer service experience, strong communication skills, and the ability to multitask. The position offers a competitive salary ranging from $45,000 to $47,000 annually, alongside various benefits.

Qualifications

• Some work experience in a customer service environment preferred.
• Sound interpersonal, organizational, communication and collaboration skills.
• Data entry proficiency is required.
• Strong ability to multi-task and work in a fast-paced environment.
• Proficiency in Spanish or Portuguese desirable but not required.

Responsibilities

• Effectively communicate with customers, agents, third parties, and vendors.
• Guide customers through billing and policy-related inquiries with compassion.
• Research and analyze policy/billing activity to resolve customer inquiries.
• Collaborate with agents and Service Center for urgent customer concerns.
• Build relationships and deliver exceptional service.
• Contribute to a positive team atmosphere.
• Expand skills by possibly working in other contact centers.
• Perform other related work as required.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Communication skills

Collaboration skills

Data entry proficiency

Multi-tasking

Spanish or Portuguese proficiency

Job description

Responsibilities

• Effectively communicate with customers, agents, third parties and vendors across multiple communication channels.
• Use care and compassion to guide customers through billing and policy related inquiries.
• Research and analyze policy/billing activity and proactively identify solutions to resolve customer inquiries.
• Collaborate with independent agents and in-house Service Center to escalator urgent customer concerns using sound judgment.
• Build relationships with internal and external customers, agents, vendors, and others, and deliver exceptional service.
• Contribute to a positive team atmosphere and overall department goals, promoting Arbella’s core values including Diversity and Inclusion.
• Possibly work in other Arbella contact centers to expand skills/knowledge based on business needs.
• Perform other related work as required or requested.

Requirements

• Some work experience in a customer service environment preferred.
• Sound interpersonal, organizational, communication and collaboration skills.
• Data entry proficiency.
• Strong ability to multi-task and work in a fast-paced environment.
• Proficiency in Spanish or Portuguese desirable but not required.

Compensation & Benefits

• Annual salary $45,000–$47,000 ($24.00–$25.00 per hour) based on relevant skills and experience.
• Work schedule: 36.25 hours per week.
• Profit share bonus program, optional benefits, wellness programs, career development, and flexible schedules.