Customer Experience Professional

Agile; Atlanta (GA); Ibrido; USD 30.000 - 48.000; Tempo pieno

Descrizione del lavoro

Agile Resources, Inc. is seeking a Junior-level Customer Experience Operations Professional for a 9-month contract in Atlanta, GA or Westminster, CO.

The role focuses on reporting, analytics, commission tracking, and business operations, with hybrid onsite arrangement four days a week. You'll support Salesforce reporting, analyze large datasets, and assist with commission plan administration while collaborating with cross-functional teams.

Competenze

• Experience with Salesforce reporting and analytics.
• Experience in Customer Experience, Customer Success Operations, Business Operations, Finance, or Analytics.
• Strong data analysis and reporting skills.
• Advanced Excel or Google Sheets, including VLOOKUP/XLOOKUP and Pivot Tables.
• Experience working with large datasets.
• Exposure to commission plan administration, compensation data, or performance tracking.
• Strong written and verbal communication skills.
• Excellent attention to detail and problem-solving ability.
• Ability to work effectively with cross-functional stakeholders.
• Nice to Have Experience with Domo or other BI tools.
• Experience with compensation management software.
• Internship experience in analytics, operations, finance, or customer success is welcome.

Mansioni

• Support Salesforce reporting and analytics and manage reporting requests.
• Analyze large datasets and create accurate reports for internal stakeholders.
• Support Customer Experience / Customer Success Operations.
• Assist with commission plan administration, including calculations, performance tracking, and data management.
• Support reporting related to renewals and professional services.
• Work with cross-functional teams to gather information and resolve reporting/data issues.
• Maintain confidentiality when handling sensitive compensation and business information.
• Manage multiple priorities in a fast-paced, matrixed environment.

Conoscenze

Salesforce reporting

Data analysis

Pivot Tables

Advanced Excel/Google Sheets

Domo / BI tools

Large datasets handling

Commission plan exposure

Cross-functional communication

Formazione

Bachelor's degree in Accounting, Finance, Operations, Business, or related

Strumenti

Domo

BI tools

Descrizione del lavoro

Customer Experience Operations Professional Contract | 9 Months | Atlanta, GA or Westminster, CO | Hybrid - 4 Days/Week Onsite

We are looking for a Customer Experience Operations Professional to support reporting, analytics, commission tracking, and business operations. This is a junior-level opportunity and a great fit for someone with strong analytical skills, advanced Excel/Google Sheets experience, and exposure to Salesforce reporting.

What You'll Do

• Support Salesforce reporting and analytics and manage reporting requests.
• Analyze large datasets and create accurate reports for internal stakeholders.
• Support Customer Experience / Customer Success Operations.
• Assist with commission plan administration, including calculations, performance tracking, and data management.
• Support reporting related to renewals and professional services.
• Work with cross-functional teams to gather information and resolve reporting/data issues.
• Maintain confidentiality when handling sensitive compensation and business information.
• Manage multiple priorities in a fast-paced, matrixed environment.

What We're Looking For

• Experience with Salesforce reporting and analytics.
• Experience in Customer Experience, Customer Success Operations, Business Operations, Finance, or Analytics.
• Strong data analysis and reporting skills.
• Advanced Excel or Google Sheets, including VLOOKUP/XLOOKUP and Pivot Tables.
• Experience working with large datasets.
• Exposure to commission plan administration, compensation data, or performance tracking.
• Strong written and verbal communication skills.
• Excellent attention to detail and problem-solving ability.
• Ability to work effectively with cross-functional stakeholders.
• Nice to Have Experience with Domo or other BI tools.
• Experience with compensation management software.
• Bachelor's degree in Accounting, Finance, Operations, Business, or a related field.
• Internship experience in analytics, operations, finance, or customer success is welcome.