Customer Experience Pro — Support & Solutions

Michaels Stores; Irving (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

The Michaels Companies, Inc. is seeking a Customer Care professional to respond to customer inquiries across calls, emails, and escalations from the Irving, TX area. The role emphasizes friendly, proactive support and thorough issue resolution.

Ideal candidates have at least 1 year in customer service, strong communication, and the ability to troubleshoot over the phone in a fast-paced environment. Regular weekday hours apply.

Qualifications

• 1 year of previous Customer Service experience
• Strong verbal and written communication skills
• Ability to diagnose, troubleshoot and resolve issues over the phone
• Must be able to work Monday - Friday from 8am to 5pm
• Preferred: College coursework a major plus
• Retail experience a plus

Responsibilities

• Handles customer questions via call, email and store escalation
• Provides support in an up-beat and friendly manner
• Logs all calls into the appropriate systems including detailed descriptions, history, and resolution of issues
• Provides professional, timely and efficient follow-up with status updates and resolution information
• Provides on-the-job training to new or less knowledgeable Customer Care agents
• Maintain working knowledge of products

Skills

Customer service

Communication skills

Problem solving

Phone support

Education

High School Diploma or GED

Tools

Computers & Internet

Job description

The Michaels Companies, Inc. is seeking a Customer Care professional to respond to customer inquiries across calls, emails, and escalations from the Irving, TX area. The role emphasizes friendly, proactive support and thorough issue resolution.

Ideal candidates have at least 1 year in customer service, strong communication, and the ability to troubleshoot over the phone in a fast-paced environment. Regular weekday hours apply.