Customer Experience Maestro: Solve, Support, Thrive

The Michael's Companies; Irving (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) with employer match

Medical/Dental/Vision

Employee discounts

Tuition assistance

Adoption assistance

Job summary

The Michaels Companies, Inc. in Irving, TX, is seeking a Customer Care Associate to respond to customer questions via call, email, and store escalation, delivering friendly, timely support.

You will log calls with detailed history, provide status updates, and assist in training new or less experienced agents, while maintaining up-to-date product knowledge to resolve issues efficiently.

Qualifications

• 1 year of customer service experience.
• Strong verbal and written communication skills.
• Ability to diagnose, troubleshoot and resolve issues over the phone.

Responsibilities

• Handles customer questions via call, email and store escalation.
• Logs calls with detailed descriptions, history and resolution.
• Provides timely follow-up with status updates and resolutions.
• Provides on-the-job training to new or less knowledgeable agents.

Skills

Customer Service

Strong communication

Problem solving

Verbal and written communication

Education

High School Diploma or GED

Job description

The Michaels Companies, Inc. in Irving, TX, is seeking a Customer Care Associate to respond to customer questions via call, email, and store escalation, delivering friendly, timely support.

You will log calls with detailed history, provide status updates, and assist in training new or less experienced agents, while maintaining up-to-date product knowledge to resolve issues efficiently.