Customer Experience Pro — Retail Tech & Rewards

BrandsMart; West Palm Beach (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

401(k) matching

Paid time off

Medical, dental and vision insurance

Life and disability insurance

Pay on Demand

Job summary

BrandsMart USA is seeking a Customer Experience Representative at our West Palm Beach Lakes location to act as a liaison between the cash office, customer service and returns, handling inquiries and offering solutions.

The CER must communicate with multiple departments, buyers and store staff to resolve issues, process payments, assist with deliveries and ensure a courteous, efficient customer experience.

Qualifications

• High school diploma or equivalent required.
• No prior experience required; retail or customer service experience is preferred.
• Ability to read and write fluently in English and communicate with customers.
• Basic math skills to verify amounts and costs.

Responsibilities

• Assist customers with inquiries and purchases at the register.
• Process payments and handle cash transactions.
• Assist with returns and exchanges according to policies.
• Coordinate with store teams to resolve customer issues.

Skills

Fluent English

Basic math

Education

High school diploma

Job description

BrandsMart USA is seeking a Customer Experience Representative at our West Palm Beach Lakes location to act as a liaison between the cash office, customer service and returns, handling inquiries and offering solutions.

The CER must communicate with multiple departments, buyers and store staff to resolve issues, process payments, assist with deliveries and ensure a courteous, efficient customer experience.