Customer Experience Lead

BrandsMart; Stockbridge (GA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) matching

Paid time off

Employee discount

Insurance (medical/dental/vision)

Pay on Demand

Job summary

BrandsMart USA seeks a Customer Experience Lead in Stockbridge, GA to liaise between the cash office, customer service, and returns, handling inquiries and delivering solutions in the best interest of both BrandsMart USA and customers. The CEL will communicate with store personnel, buyers, and management to resolve issues, ensuring customer satisfaction.

No prior experience required, though retail or customer service experience is preferred.

Qualifications

• Fluent in reading/writing English to communicate with customers, read invoices and repair orders.
• Solid basic math skills for verifying costs and quantities.

Responsibilities

• Operate cash terminals and verify purchase price; process payments.
• Handle customer inquiries and returns with courteous and efficient service.
• Assist with delivery-related inquiries and coordinate across departments when needed.

Skills

Fluent English

Basic math

Education

High school diploma

Job description

BMUSA-Stockbridge, 4000 Mount Zion Parkway, Stockbridge, Georgia, United States of America

Job Description

Posted Friday, July 24, 2026 at 4:00 AM | Expires Tuesday, September 1, 2026 at 3:59 AM

We are BrandsMart - A leading Consumer Electronics and Appliance Retailer in the Southeast. With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based environment with competitive benefits. This is much more than a job – it is a career with purpose.

Job Title: Customer Experience Lead

Job Family: BMUSA Customer Service

FLSA Status: Hourly

Job Code:

Date Created/Updated :

Summary:

The Customer Experience Lead (CEL) will act as a liaison between various departments, including the cash office, customer service and returns. They must be able to handle customer inquiries, while providing solutions in the best interest of both BrandsMart USA and the customer. The CEL must be able to communicate with multiple departments, buyers, management, and retail store personnel to find resolutions for customer inquiries.

Duties and Responsibilities

Cashier

• Operate cash terminals and verify purchase price
• Process payments
• Clean and maintain cash office
• Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management

Returns

• Knowledge of BrandsMart USA return and exchange policies
• Handle all customer inquiries quickly in a courteous and efficient manner
• Must be able to provide a solution with minimum supervision
• In specific locations, receive and document customer repairs. Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center

Customer Service

• Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner.
• Assist customers with delivery related inquiries
• Must be able to provide a solution with minimum supervision

Required Education, Experience, and Certifications

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately fulfil the above requirements
• No prior experience is required. Prior retail and/or customer service experience is preferred

Required Skills and Competencies

• Ability to read and write fluently in English (or another language as may be required) sufficiently to communicate with customers, read invoices, repair orders, faxed requests and similar written materials
• Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required

The above statements are intended to describe the general nature and level of work performed byteam members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.

BrandsMart Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, BrandsMart is proud to offer competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental and vision insurance
• Pay on Demand

**Benefits vary based on full- and part-time employment status.

About BrandsMart

At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States. Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career – our focus on being a premier retail leader and providing a customer experience that is second to none. If you are looking for a company with passion and a dedication to our customers and team members alike, join us today.

BrandsMart is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability,veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [e-mail] .

BrandsMart is an Equal Opportunity Employer.

BMUSA-Stockbridge, 4000 Mount Zion Parkway, Stockbridge, Georgia, United States of America