Customer Experience Pro - Modern Collision Center

Mondofix Inc.; Naples (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Mondofix Inc. Naples, Florida invites you to join ProColor Collision as a Customer Service Representative. You will greet customers, manage vehicle intake and delivery, document damage, take photos, and coordinate with insurance partners to deliver a legendary customer experience from intake to delivery.

We seek a high school diploma or GED, valid driver's license, and proven customer service skills. Experience with body shop processes and data entry is a plus.

Qualifications

• High school diploma or GED required.
• Valid driver's license with a clean driving record.
• Previous customer service experience required (body shop experience preferred).
• Administrative or data entry experience preferred.
• Experience with Mitchell RepairCenter preferred.
• Estimating experience considered a plus.
• Strong negotiation and objection-handling skills.
• Excellent verbal and written communication abilities.
• High level of professionalism, discretion, and tact.
• Computer proficiency (MS Word, Excel, email systems).

Responsibilities

• Deliver an exceptional customer experience aligned with ProColor best practices and LEI performance standards.
• Greet customers and manage vehicle intake and delivery processes.
• Conduct vehicle walk-arounds; document related and unrelated damage.
• Take photos of vehicle condition and upload documentation into the Business Management System (BMS).
• Explain the repair process clearly and set expectations with customers.
• Prepare and process intake, delivery, and payment documentation (deductibles, customer pay, etc.).
• Schedule and follow up on customer appointments based on shop availability.
• Communicate with customers and insurance partners via phone, email, text, and video calls.
• Collaborate with the production and sales teams to ensure timely, high-quality vehicle delivery.
• Assign work orders to technicians as required.
• Keep the BMS and related systems accurate and up to date.
• Support front office operations, administrative tasks, filing, and data entry.
• Import, verify, and maintain accurate records in accounting systems.
• Maintain a clean, organized, and professional front office environment.
• Comply with all company policies, procedures, and health & safety standards.
• Perform other related duties as assigned

Skills

Verbal and written communication

Negotiation and objection-handling

Computer proficiency

Data entry

Education

High school diploma or GED

Tools

Mitchell RepairCenter

Job description

Mondofix Inc. Naples, Florida invites you to join ProColor Collision as a Customer Service Representative. You will greet customers, manage vehicle intake and delivery, document damage, take photos, and coordinate with insurance partners to deliver a legendary customer experience from intake to delivery.

We seek a high school diploma or GED, valid driver's license, and proven customer service skills. Experience with body shop processes and data entry is a plus.