Customer Experience Pro: Vehicle Intake & Delivery

Carrossier ProColor; Naples (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Opportunities for professional development

Supportive leadership and collaborative environment

Job summary

Carrossier ProColor in Naples, Florida, is searching for a detail-oriented Customer Service Representative to ensure an exceptional customer experience from vehicle intake through delivery. This role is the front-line liaison between customers and the production team, requiring strong organizational and communication skills.

The ideal candidate enjoys working in a fast-paced environment, possesses problem-solving abilities, and is adept in customer relationship management. Join a stable, full-time position within a team-oriented culture that values diversity and inclusion.

Qualifications

• Valid driver’s license with a clean driving record.
• Previous customer service experience required, body shop experience preferred.
• Strong negotiation and objection-handling skills.

Responsibilities

• Deliver an exceptional customer experience aligned with best practices.
• Manage vehicle intake and delivery processes.
• Communicate with customers and insurance partners effectively.

Skills

Customer focus and relationship building

Strong communication and interpersonal skills

Problem solving and conflict resolution

Quality orientation and attention to detail

Education

High school diploma or GED

Tools

Mitchell RepairCenter

MS Word

Excel

Job description

Carrossier ProColor in Naples, Florida, is searching for a detail-oriented Customer Service Representative to ensure an exceptional customer experience from vehicle intake through delivery. This role is the front-line liaison between customers and the production team, requiring strong organizational and communication skills.

The ideal candidate enjoys working in a fast-paced environment, possesses problem-solving abilities, and is adept in customer relationship management. Join a stable, full-time position within a team-oriented culture that values diversity and inclusion.