Customer Experience Pro — Guidance & Solutions

UberPrints, Inc.; Athens (GA); On-site; USD 17,908 - 22,041; Full time

Benefits offered by this job

Health insurance

401k matching

PTO

Job summary

UberPrints, Inc. in Athens, GA is seeking Customer Experience teammates for both part-time and full-time roles at our Athens, GA headquarters. Starting pay is $13 per hour, with increases to $16 per hour based on performance and tenure.

No prior t-shirt knowledge is required; curiosity and willingness to learn are valued. You will assist customers via phone, live chat, and email, guiding them through design tools and the ordering process while coordinating with production teams to ensure smooth

Qualifications

• Excellent verbal and written communication abilities.
• Strong attention to detail and accuracy.
• Customer service mindset with problem-solving skills.
• Ability to multitask and work autonomously.

Responsibilities

• Fully understand and effectively communicate product details to customers.
• Guide customers through the process with targeted advice.
• Resolve potential issues by applying knowledge of customer needs and systems.
• Screen incoming orders for issues and initiate solutions.
• Use phone, chat, and email to field inquiries.
• Coordinate with fulfillment teams to convey order details.
• Empathize with customers to foster long-term relationships.

Skills

Verbal communication

Written communication

Attention to detail

Problem solving

Multitasking

Autonomy

Job description

UberPrints, Inc. in Athens, GA is seeking Customer Experience teammates for both part-time and full-time roles at our Athens, GA headquarters. Starting pay is $13 per hour, with increases to $16 per hour based on performance and tenure.

No prior t-shirt knowledge is required; curiosity and willingness to learn are valued. You will assist customers via phone, live chat, and email, guiding them through design tools and the ordering process while coordinating with production teams to ensure smooth