Customer Experience Pro — Flexible Shifts & Fast-Paced Service

Royal Farms; Chester (VA); On-site; USD 19,000 - 26,000; Full time

Job summary

Royal Farms is seeking a Customer Service Associate to support the store leadership team with food service, POS transactions, housekeeping, and general store upkeep. You will engage customers with friendliness and professionalism, contributing to a positive shopping experience and brand loyalty.

The role emphasizes accurate cash handling, adherence to safety standards, and strong teamwork in a fast-paced retail environment.

Qualifications

• Must be at least 16 years old.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Able to multitask effectively in a fast-paced environment.
• Must learn and follow all Royal Farms safety processes and procedures.

Responsibilities

• Provide outstanding customer service by greeting customers and answering questions.
• Operate the register, scan items, handle payments, and manage fuel/gift card transactions.
• Prepare food and beverages per recipes, maintain cleanliness and food safety.
• Restock products and ensure shelf integrity; monitor expiration codes.
• Follow safety, security, and SOPs; report unsafe conditions to leadership.

Skills

Communication

Customer service

Teamwork

Multitasking

Safety procedures

Job description

Royal Farms is seeking a Customer Service Associate to support the store leadership team with food service, POS transactions, housekeeping, and general store upkeep. You will engage customers with friendliness and professionalism, contributing to a positive shopping experience and brand loyalty.

The role emphasizes accurate cash handling, adherence to safety standards, and strong teamwork in a fast-paced retail environment.