Customer Experience Pro — Flexible Hours & Growth

Walgreens Co.; Hood River (OR); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens Co. in Hood River, OR is seeking a customer-focused team member to deliver friendly and efficient checkout service while helping customers locate products and answers. The role emphasizes greeting customers, suggesting items, and resolving questions to ensure a positive experience.

You will handle purchases, returns, exchanges, maintain clean shelves, support photo services, and assist with web-pickup orders. A collaborative environment and adherence to policies are expected.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.
• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items and product placement as specified by policies/procedures.
• For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.
• Attends training and completes PPLs requested by Manager or assigned by corporate.

Job description

Walgreens Co. in Hood River, OR is seeking a customer-focused team member to deliver friendly and efficient checkout service while helping customers locate products and answers. The role emphasizes greeting customers, suggesting items, and resolving questions to ensure a positive experience.

You will handle purchases, returns, exchanges, maintain clean shelves, support photo services, and assist with web-pickup orders. A collaborative environment and adherence to policies are expected.