Customer Experience Pro: Call Center (Flexible Scheduling)

ADP, Inc.; Boca Raton (FL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Performance Bonuses

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Schedules

Employee Discounts

Paid Time Off (PTO)

401k

Job summary

National Floors Direct in Boca Raton, FL is seeking a Call Center Representative to be the first point of contact for customers. You will handle inbound calls and make outbound calls to discuss flooring needs and set appointments for the Field Sales team.

The role requires 2+ years of call center or customer service experience, CRM familiarity, and a positive, can-do attitude. We offer performance bonuses, medical, dental, vision insurance, flexible schedules, PTO, and 401k.

Qualifications

• 2+ years in call center or customer-facing role.
• Familiar with CRM software and best practices.
• Technologically proficient with computers and devices.
• Excellent listening and verbal communication.

Responsibilities

• Handle inbound calls and make outbound calls.
• Engage with customers regarding flooring needs.
• Build rapport and deliver a great customer experience.
• Schedule qualified appointments for field sales.
• Document all customer touchpoints in CRM.
• Availability for nights and weekends.

Skills

Call Center experience

CRM software

Tech-savvy

Active listening

Positive attitude

Tools

CRM software

Job description

National Floors Direct in Boca Raton, FL is seeking a Call Center Representative to be the first point of contact for customers. You will handle inbound calls and make outbound calls to discuss flooring needs and set appointments for the Field Sales team.

The role requires 2+ years of call center or customer service experience, CRM familiarity, and a positive, can-do attitude. We offer performance bonuses, medical, dental, vision insurance, flexible schedules, PTO, and 401k.