Call Center Manager: Lead Growth & Customer Experience

ADP, Inc.; Boca Raton (FL); Presencial; USD 58.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Bonuses

Medical Insurance

Dental Insurance

Descripción de la vacante

National Floors Direct is seeking a skilled Call Center Manager in Boca Raton, FL to lead a growing team and ensure outstanding customer experiences. You will oversee inbound and outbound calls, train staff, and align performance with company goals.

This full-time role requires 5+ years in call center or customer-facing roles and at least 3 years in leadership, with CRM proficiency and a positive, proactive mindset. Weekend availability is required in this dynamic environment.

Formación

• 5+ years of call center or customer-facing experience.
• At least 3 years of leadership experience.
• Familiarity with CRM software and best practices.
• Technologically proficient.
• Excellent listening and communication skills.
• Positive, can-do attitude.

Responsabilidades

• Manage and lead a mid-sized call center team.
• Handle inbound and outbound calls.
• Engage with prospective customers on floor covering needs.
• Deliver a great customer experience.
• Document all touchpoints using internal tools.
• Available to weekends.
• Build rapport with customers.
• Contribute to team goals and outcomes.
• Participate in regular training and development.
• Represent the brand in line with our mission.

Conocimientos

Call center experience

Leadership experience

CRM familiarity

Technological proficiency

Communication skills

Herramientas

CRM software

Descripción del empleo

National Floors Direct is seeking a skilled Call Center Manager in Boca Raton, FL to lead a growing team and ensure outstanding customer experiences. You will oversee inbound and outbound calls, train staff, and align performance with company goals.

This full-time role requires 5+ years in call center or customer-facing roles and at least 3 years in leadership, with CRM proficiency and a positive, proactive mindset. Weekend availability is required in this dynamic environment.