Auto Service CSR - 4-Day Week & Growth Path

A; Fort Collins (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Consistent scheduling

4-day work weeks

Paid time off (PTO)

401(k) retirement plan

Health, dental, and vision insurance

Continued growth and training

Career advancement

Job summary

A&B Import Auto in Fort Collins, CO is seeking a Customer Experience Representative to join our team. This role focuses on delivering exceptional service, greeting customers, and keeping front-office processes running smoothly.

We offer a consistent schedule with a 4-day work week, paid time off, and opportunities for growth as the company expands. Automotive experience is not required and training is provided to the right attitude and work ethic.

Qualifications

• Strong verbal communication skills.
• Professional phone etiquette.
• Basic computer skills and ability to learn new software.
• Organized with attention to detail.
• Good time management and multitasking.
• Ability to follow written and verbal procedures.
• Willingness to learn and accept coaching.
• Customer-service mindset and team collaboration.

Responsibilities

• Answering incoming calls professionally and enthusiastically.
• Greeting customers and creating a strong first impression.
• Scheduling appointments and gathering accurate information.
• Assisting service advisors with administrative tasks.
• Maintaining accurate information in shop management systems.
• Routing questions to the appropriate team member.
• Keeping front office organized during peak periods.

Skills

Verbal communication

Phone etiquette

Computer proficiency

Organization

Time management

Follow procedures

Willing to learn

Coachable

Job description

A&B Import Auto in Fort Collins, CO is seeking a Customer Experience Representative to join our team. This role focuses on delivering exceptional service, greeting customers, and keeping front-office processes running smoothly.

We offer a consistent schedule with a 4-day work week, paid time off, and opportunities for growth as the company expands. Automotive experience is not required and training is provided to the right attitude and work ethic.