Customer Experience Pro — 4‑Day Week & Growth Path

A&B Import Auto; Fort Collins (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Consistent scheduling

4-day work weeks

PTO

Retirement plan

Insurance

Continued growth

Career advancement

Great work environment

Job summary

A&B Import Auto is seeking a Customer Experience Representative to join our Fort Collins team. This full-time role focuses on delivering excellent customer service in a fast-paced automotive environment.

You will be the first point of contact for customers, supporting the service team and ensuring smooth front-office operations. We value attitude, coachability, and a strong customer-service mindset.

Qualifications

• Must have excellent customer service mindset and attitude.
• Willingness to learn and follow processes.
• Able to work in a fast-paced environment.

Responsibilities

• Answering incoming phone calls professionally and enthusiastically.
• Greeting customers and helping create an excellent first impression.
• Scheduling appointments according to scheduling processes.
• Gathering accurate customer and vehicle information.
• Making outbound calls and following up with customers as needed.
• Keeping customers updated and routing questions to the appropriate team member.
• Assisting Service Advisors with administrative and customer-service tasks.
• Maintaining accurate information in our shop management and customer systems.
• Following established processes, scripts, checklists, and communication standards.
• Helping keep the front office organized and customers taken care of during busy periods.

Skills

Verbal communication

Phone etiquette

Computer proficiency

Organization

Time management

Follow procedures

Willingness to learn

Job description

A&B Import Auto is seeking a Customer Experience Representative to join our Fort Collins team. This full-time role focuses on delivering excellent customer service in a fast-paced automotive environment.

You will be the first point of contact for customers, supporting the service team and ensuring smooth front-office operations. We value attitude, coachability, and a strong customer-service mindset.