Customer Experience Pro — $1,000 Sign-On Bonus

Central Pacific Bank; Honolulu (HI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Central Pacific Bank seeks a customer experience specialist to handle inbound calls and emails about electronic banking products. You will provide information, resolve issues, and guide customers through CPB services. Emphasis on professional communication and timely follow‑through.

The role requires effective listening, written and verbal communication skills, and the ability to work with various CPB systems. This position supports CPB’s mission and values in daily banking operations.

Qualifications

• Active listening and clear communication with customers.
• Ability to resolve problems in a professional manner.
• Cross‑sell bank products and services.
• Operate standard office equipment and banking software.

Responsibilities

• Provide customers with general information on CPB products/services.
• Answer incoming email/telephone calls per Call Center standards.
• Cross‑sell CPB products and services.
• Navigate multiple systems to assist with electronic banking needs.

Skills

Active Listening

Oral Communication

Written Communication

Problem Solving

Education

High School Diploma or GED

Tools

Banking systems

Job description

Central Pacific Bank seeks a customer experience specialist to handle inbound calls and emails about electronic banking products. You will provide information, resolve issues, and guide customers through CPB services. Emphasis on professional communication and timely follow‑through.

The role requires effective listening, written and verbal communication skills, and the ability to work with various CPB systems. This position supports CPB’s mission and values in daily banking operations.