Banking Customer Experience Rep I/II

CPB Group; Honolulu (HI); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

CPB Group in Honolulu, HI is seeking a Customer Experience Rep. I/II for the Customer Service Center. This full-time role handles inbound calls and emails, provides information on CPB products and services, and assists with account tasks.

Responsibilities evolve with level: II includes multi-system navigation, electronic banking support, problem resolution, and cross-selling. Requires a high school diploma and 6+ months (I) or 1+ year (II) of customer service experience.

Qualifications

• High School Diploma or GED required.
• 6+ months of experience in customer service/contact capacity.
• 1+ years of experience in customer service/contact capacity (II).

Responsibilities

• Handle incoming email/telephone calls according to Call Center standards.
• Provide general information on CPB products/services and account basics.
• Assist with account updates, requests, and document processing.
• Cross-sell CPB products and services where appropriate.
• Escalate issues and document interactions to ensure prompt resolution.
• Navigate systems to assist customers with electronic banking needs.

Skills

Customer service

Communication

Problem solving

Phone support

Email support

Cross-selling

Education

High School Diploma or GED

Job description

CPB Group in Honolulu, HI is seeking a Customer Experience Rep. I/II for the Customer Service Center. This full-time role handles inbound calls and emails, provides information on CPB products and services, and assists with account tasks.

Responsibilities evolve with level: II includes multi-system navigation, electronic banking support, problem resolution, and cross-selling. Requires a high school diploma and 6+ months (I) or 1+ year (II) of customer service experience.