Customer Experience & Print Services Specialist

United Pursuing Success Corp. dba The UPS Store 7813; Newark (NJ); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

Flexible Schedule

Training and development

Career growth opportunities

Associate store discounts

Job summary

The UPS Store 7813 in Newark is seeking a Part-time Center Associate who is passionate about delivering excellent customer experiences with a background in Sales and/or Customer Services.

You will provide exceptional service in person, by email and over the phone, ask questions to understand needs, and present solutions while promoting available products.

Benefits include a flexible schedule, training and development, career growth opportunities and associate store discounts.

Qualifications

• 18 years of age or older.
• Eligible to work in the United States.
• Current Notary Public in New Jersey, or must obtain within 30 days.
• 1-3 years Sales and/or Customer Service-related experience.
• Proficiency in Microsoft Office.
• Able to work a flexible schedule (Hours of operation: Monday -Friday:8:30am - 7:30pm, Saturdays: 9am - 6pm, Sundays: 10am - 5:30pm).
• Must be able to engage and speak with customers to understand their needs.
• Ability to lift/move items 50+ lbs.
• Ability to climb step stools and ladders.
• Ability to stand and walk throughout the shift.
• Excellent verbal and written communication skills.
• Effective problem solving and critical thinking skills.

Responsibilities

• Provide exceptional customer service in person, via email and telephone.
• Ask thoughtful questions to fully grasp customer's needs.
• Respond quickly and resourcefully to customer requests and concerns.
• Suggest products and services to meet customer needs.
• Create a positive and inviting environment for customers.
• Apply sales and customer service skills to engage and present solutions to customers.
• Completing projects requiring printing, copying, binding, laminating, notarizing, etc.
• General maintenance of cleanliness of customer facing and shared employee spaces.
• Other duties as assigned.

Skills

Sales

Customer Service

Microsoft Office

Notary Public

Tools

Photocopier

Fax machine

Laminator

Binder

Office equipment

Job description

The UPS Store 7813 in Newark is seeking a Part-time Center Associate who is passionate about delivering excellent customer experiences with a background in Sales and/or Customer Services.

You will provide exceptional service in person, by email and over the phone, ask questions to understand needs, and present solutions while promoting available products.

Benefits include a flexible schedule, training and development, career growth opportunities and associate store discounts.