Customer Experience Pharmacist

Belmar Pharma Solutions; Madison (WI); On-site; USD 126,000 - 140,000; Full time

Benefits offered by this job

Health coverage

401(k) with 5% match

Paid time off & holidays

Referral bonuses

Prescription benefits

Job summary

Belmar Pharma Solutions seeks a Customer Experience Pharmacist to deliver exceptional patient care and support clinicians. You will handle high-volume inquiries, counsel patients and prescribers, and supervise technicians to maintain accuracy and safety in a fast-paced environment.

This role requires a valid pharmacist license, strong math skills, and familiarity with compounding procedures. Belmar offers comprehensive benefits and a mission‑driven team culture in a nationwide operation.

Qualifications

• Registered Pharmacist with a valid license.
• Exceptional customer service skills and ability to work in a fast-paced team environment.
• Proficient in math with a strong work ethic.
• Preferred experience with compounding, manufacturing environments, and federally regulated facilities.
• Background in chemistry and technical writing skills for SOPs preferred.

Responsibilities

• Interpret prescriptions and input orders accurately into the computer system.
• Advise patients and prescribers on Belmar products and therapies.
• Verify compounding formulas and update lot and expiration dates.
• Perform final check on prescriptions to ensure accuracy and compliance.
• Supervise technicians to optimize workflow and patient care.
• Provide initial interpretation of prescriptions and entry validation.
• Accept verbal orders from voicemail, IVR, and direct phone contacts.
• Answer phones as needed and support customer inquiries.
• Monitor and enforce compliance with company policies and regulatory requirements.
• Adhere to all state and federal laws governing operations.
• Handle chemicals used in compounding with appropriate safety measures.
• Perform other duties as assigned by management.

Skills

Customer service

Math proficiency

Team-oriented

Education

Licensed Pharmacist

Job description

Since our beginning in 1985, Belmar Pharma Solutions has emerged as an industry pioneer, creating compounded medications tailored to meet individual patient needs. Today, we operate trusted Compounding Centers of Excellence across the country. Our 503A pharmacies serve healthcare providers and patients in all 50 states, Washington D.C. and Puerto Rico. Our two 503B outsourcing facilities compound manufacture hormones to meet the needs of clinical practices, delivering to 48 states.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Pharmacist plays a crucial role in delivering exceptional customer service and ensuring optimal patient care in a supportive environment. This position involves handling high volume phone inquiries, providing counseling to patients and prescribers, and supporting Belmar Pharma Solutions’ mission.

Responsibilities

• Interpret prescription orders and accurately input them into the computer system
• Advise patients and doctors on our products
• Verify compounding formulas and update lot and expiration dates
• Perform final check on all prescriptions to ensure accuracy and compliance
• Supervise technicians to optimize workflow and patient care
• Perform initial interpretation of prescriptions
• Very that prescription was entered into the computer against the hard copy
• Accept verbal orders from voice mail, IVR, and direct phone contacts
• Answer phones as needed
• Monitor and enforce compliance with company policies and regulatory requirements
• Adhere to all state and federal laws
• Perform duties in various physical positions (e.g., sitting, standing, reaching) for extended periods
• Handle chemicals used in compounding with appropriate safety measures
• Perform other duties as assigned by management

Qualifications

• Registered Pharmacist with a valid license
• Exceptional customer service skills and ability to work in team-oriented, fast-paced environment?
• Proficient in math with a strong work ethic?
• Preferred experience with compounding, manufacturing environments, and federally regulated facilities
• Background in chemistry and technical writing skills for Standard Operating Procedures preferred

Pay Range: $125,600 - $139,900