Customer Experience & Payments Specialist

Travelwithsan; Tampa (FL); Ibrido; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

Travelwithsan is seeking a Customer Service Representative to join our Tampa team. The role focuses on delivering top-notch customer service, handling daily customer needs, and ensuring accurate and efficient processing of transactions.

You will work across departments to meet customer needs, process payments, handle cash, and provide information about products and services while maintaining records and confidentiality. A professional, team-oriented attitude is essential for success in this role.

Competenze

• Strong attention to detail is required.
• Excellent verbal and written communication skills are essential.
• Previous customer service experience is preferred.
• Solid organizational and problem-solving abilities are important.
• Professional and friendly approach to customer interactions.
• Ability to handle confidential customer information.
• Experience with cash-handling, banking, retail, or financial services is a plus.
• Able to work effectively both independently and as part of a team.

Mansioni

• Interact with customers, colleagues, and other departments to meet customer needs.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain precise records.
• Process checks and other customer transactions.
• Answer incoming calls and direct customers to the appropriate department.
• Assist with account and service-related inquiries.
• Resolve customer concerns in a timely, professional manner.
• Maintain up-to-date knowledge of company products and policies.

Conoscenze

Attention to detail

Verbal communication

Written communication

Customer service experience

Problem solving

Confidentiality

Cash handling

Teamwork

Descrizione del lavoro

Travelwithsan is seeking a Customer Service Representative to join our Tampa team. The role focuses on delivering top-notch customer service, handling daily customer needs, and ensuring accurate and efficient processing of transactions.

You will work across departments to meet customer needs, process payments, handle cash, and provide information about products and services while maintaining records and confidentiality. A professional, team-oriented attitude is essential for success in this role.