Customer Experience Org Operations Intern - Summer 2027

Manhattan Associates; Atlanta (GA); Presencial; USD 20.000 - 32.000; Jornada completa

Descripción de la vacante

Manhattan Associates is seeking a PSO Operations Intern to support the global PSO Operations team with data, tools, and processes for staffing, time entry, billing, and project health. You will build Excel reports, dashboards, and automate recurring tasks while learning Salesforce, ServiceNow, Jira/Confluence, and Power BI within a collaborative environment.

You’ll work side-by-side with Operations leaders and consultants on real projects, with opportunities to return for additional terms and to

Formación

• Build, maintain, and enhance Excel-based reports and dashboards.
• Support Power BI reporting and data validation for dashboards.
• Assist with time entry, audits, and case management analytics.

Responsabilidades

• Build and maintain reports and dashboards in Excel/Power BI/Salesforce.
• Help automate recurring operational tasks with macros and Power Automate.
• Support audits to ensure data quality and financial accuracy.
• Assist onboarding and access workflows for interns and PSO resources.

Conocimientos

Excel

Power BI

Salesforce

VBA/macros

ServiceNow

Jira

Confluence

Data analysis

Communication

Herramientas

Power BI

Salesforce

ServiceNow

Descripción del empleo

We create possibilities that move life and commerce forward Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.

Job Overview

The PSO Operations Intern / Co‑Op supports Manhattan’s Professional Services Operations (PSO Operations) team in running the “business of consulting” – ensuring our global services teams have the data, tools, and processes they need to deliver projects effectively. You will work side‑by‑side with Operations leaders, resource managers, and consultants on real projects that improve how we staff, track, and execute client work.

• Build and maintain reports and dashboards in tools like Excel, Power BI, and Salesforce to support staffing, time entry compliance, billing, and project health.
• Help automate and streamline recurring operational tasks, including macro‑driven email templates, audit routines, and access workflows.
• Support audits (e.g., billing holds, time entry, case management) that ensure data quality and financial accuracy across Services.

This internship is a recurring role that runs every semester, with opportunities to return for additional terms and strong visibility to full‑time consulting or operations roles upon graduation.

Key Responsibilities

Data, Reporting & Analytics (40–50%)

• Build, maintain, and enhance Excel‑based reports, including use of formulas, pivot tables, and basic VBA/macros to streamline recurring reporting (e.g., audits, weekly metrics, distribution lists, vacation and go‑live reporting).
• Support Power BI reporting (e.g., PSO dashboards, “Everyday Counts”, business development views), including data validation, filter/“bookmark” cleanup, and basic visualization tweaks under guidance from senior analysts.
• Assist with time entry and compliance reporting (e.g., Late Time Entry, System Time Entry Tracking) by pulling data, identifying gaps, and summarizing findings for Operations leadership.
• Help maintain case and audit trackers (e.g., MAI late time entry, billing hold audit, case management audits) to ensure data accuracy and timely follow‑up.

Operations Processes & Audits (30–40%)

• Execute recurring operations audits (e.g., billing hold audits, over/under audits, weekly case counts, opportunity and account updates) following established playbooks and documentation.
• Support invoicing and billing operations through data validation, toolkit enhancements, and exploratory research on process automation (e.g., macros + Power Automate integration with Power BI/Salesforce).
• Help manage onboarding and access workflows for co‑ops/interns and PSO resources (e.g., submitting / tracking ServiceNow (SNOW) tickets for tool access, Jira/Confluence, Salesforce, EDW, Power BI workspaces, security groups, and distribution lists).
• Assist with SharePoint and Teams organization for PSO Operations content (e.g., documentation libraries, “Hidden Trove” groups, PSO Ops Teams channels), ensuring information is easy to find and access rights are correct.

Tools, Systems & Enablement (10–20%)

• Learn and use a broad ecosystem of internal tools, including: Salesforce for timecards, assignments, projects, milestones, and account dashboards.
• ServiceNow (SNOW) for access requests to EDW, Jira, Confluence, Power BI, and other systems.
• Power BI for dashboards and analytics across PSO.
• Excel VBA / macros for recurring email and reporting automations.
• SharePoint & Microsoft Teams for documentation and collaboration.
• Participate in training (e.g., Salesforce/Jira, VBA/Excel macros, internal ACE courses) and apply learning directly to your project work.
• Contribute to exploratory automation and AI initiatives (e.g., using Power Automate or internal AI tools) to reduce manual effort across audits and reporting.

Collaboration, Communication & Professional Development (10–20%)

• Join regular touch‑points with your manager and the PSO Operations team to review priorities, remove blockers, and share updates.
• Set up brief 1:1s with members of PSO Operations and Resource Management to understand how operations supports consulting teams and client delivery.
• Present interim and end‑of‑term deliverables (e.g., audit results, automation prototypes, dashboard enhancements) to Operations leaders and stakeholders.
• Proactively document process steps, assumptions, and findings so that future interns and teams can build on your work.

Tools & Technologies You Will Use Interns in PSO Operations typically gain hands‑on experience with

• Microsoft Excel (advanced formulas, pivot tables, basic VBA/macros).
• Power BI (viewing, filtering, and light maintenance of dashboards and reports).
• Salesforce (services dashboards, account and opportunity updates, timecard and case data).
• ServiceNow (SNOW) for access management, Jira/Confluence, EDW, and Power BI requests.
• Jira & Confluence for project and documentation support on PSO initiatives.
• SharePoint & Microsoft Teams for documentation, progress tracking, and collaboration.
• Exposure to Power Automate and internal AI tools (e.g., Glean, “Maki”) as part of automation pilots.

Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed. At Manhattan Associates our supply chain and omnichannel technology positively affect how people work, shop and live – every single day. Though we all take different paths to get here, everyone shares one belief: We’re good people doing great things.