Customer Experience & Orders Specialist

Welch Packaging Group; Ohio; Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Welch Packaging Group is seeking a Customer Service Representative to engage with customers, answer questions by phone or email, and participate in team meetings to improve communication tactics. You will maintain expert knowledge about the company’s products and services to help customers effectively.

Responsibilities include entering orders, maintaining customer data in Amtech, ensuring satisfaction, coordinating with shipping, and supporting Sales as the main internal contact.

Qualifications

• High School Diploma or Equivalent required.
• Functioning user of Amtech operating system.
• Ability to use email communication.
• Ability to learn and navigate customer web portals.
• Align with Welch Core Values.
• Good communication skills, organized, detail oriented, positive attitude.

Responsabilités

• Escalating queries and concerns to the Customer Service Manager.
• Enter all orders following the six checkpoints to avoid PO issues and send acknowledgement to customer within 24 hours.
• Create and maintain correct customer information in Customer Master field in Amtech.
• Maintain customer item specs.
• Ensure that customers are satisfied with products or services.
• Enter customer complaints and short pays in Amtech.
• Coordinate customer pickups of defective products with shipping.
• Supports and delivers The Ultimate Corrugated Experience to all customers internal and external.
• Effectively build and maintain relationships with customers and Territory Managers.
• Main internal point of contact for Sales.
• Proactively inform customer of late/partial shipments to determine resolution.
• Manage & maintain customer inventory levels.
• Generate and maintain quotes that are distributed by Sales Rep to the customer.
• Qualify order due dates for short lead time orders and monitor machine hours and plant loading for booking purposes.
• Other duties as assigned.

Connaissances

Communication skills

Organization

Attention to detail

Analytical thinking

Problem solving

Time management

Systems analysis

Math reasoning

Critical thinking

Formation

High School Diploma or Equivalent

Outils

Amtech

Description du poste

Welch Packaging Group is seeking a Customer Service Representative to engage with customers, answer questions by phone or email, and participate in team meetings to improve communication tactics. You will maintain expert knowledge about the company’s products and services to help customers effectively.

Responsibilities include entering orders, maintaining customer data in Amtech, ensuring satisfaction, coordinating with shipping, and supporting Sales as the main internal contact.