Customer Experience & Order Support Specialist

PS SEASONING & SPICES INC; Iron Ridge (WI); On-site; USD 21,000 - 25,000; Full time

Job summary

PS Seasoning & Spices Inc. in Iron Ridge, WI seeks a Customer Service Representative to handle daily customer inquiries, process orders, and support the sales team. The role emphasizes accuracy, timely communications, and collaboration with accounting and outside sales.

Strong Excel/Word skills and 3–5 years in sales or customer service are preferred. A high school diploma is required, with an associates degree preferred. This is a full-time on-site position with growth opportunities.

Qualifications

• High School Diploma required; Associates degree preferred.
• 3-5 years of experience in sales or customer service.
• Food manufacturing background is a plus.

Responsibilities

• Serve as a key contact for customers via phone and email.
• Process sales orders and support pricing and availability inquiries.
• Collaborate with Sales, Accounting and cross-functional teams to resolve issues.
• Maintain knowledge of products to upsell and support customers.
• Ensure accurate data entry and timely follow-ups.

Skills

Organizational skills

Analytical skills

Sense of urgency

Multitasking

Customer relations

Customer focus

Accountability

Professionalism

Proactiveness

Independence

Verbal communication

Written communication

Cross-functional collaboration

Education

High School Diploma

Associates Degree

Tools

Microsoft Office

Excel

Word

Job description

PS Seasoning & Spices Inc. in Iron Ridge, WI seeks a Customer Service Representative to handle daily customer inquiries, process orders, and support the sales team. The role emphasizes accuracy, timely communications, and collaboration with accounting and outside sales.

Strong Excel/Word skills and 3–5 years in sales or customer service are preferred. A high school diploma is required, with an associates degree preferred. This is a full-time on-site position with growth opportunities.