Customer Service Supervisor - Foodie-Focused CX Leader

Ps Seasonings; Iron Ridge (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Pay

Health, Dental, Vision & Life Ins.

401K with Company Match

Paid Holidays & Vacation

50% Off Employee Discount

Employee Appreciation Events

Outdoor Courtyard

Delicious Smells

Job summary

Join PS Seasoning as a Customer Service Supervisor in Iron Ridge, WI, where you will elevate customer engagement through effective leadership. Ideal candidates will have call center management expertise, a passion for food, and a track record of driving outstanding service.

You'll be responsible for developing strategies to enhance customer satisfaction and mentoring the customer experience team. This full-time position offers competitive pay, benefits, and the chance to be part of a

Qualifications

• 5+ years in customer service, customer experience, or contact center leadership.
• Proven experience managing call center operations and leading service teams.
• Strong grasp of KPIs and a data-driven approach to service delivery.
• Exceptional communication and leadership skills.

Responsibilities

• Create and implement strategies to enhance customer satisfaction.
• Analyze customer feedback and service data to identify trends.
• Lead and mentor the customer experience team, including call center staff.
• Own and track KPIs such as CSAT, NPS, FCR, AHT, and service level.
• Develop team goals and coach for performance improvement.

Skills

Customer focus

Leadership

Data analysis

Communication

Call center management

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

Salesforce

Zendesk

Job description

Join PS Seasoning as a Customer Service Supervisor in Iron Ridge, WI, where you will elevate customer engagement through effective leadership. Ideal candidates will have call center management expertise, a passion for food, and a track record of driving outstanding service.

You'll be responsible for developing strategies to enhance customer satisfaction and mentoring the customer experience team. This full-time position offers competitive pay, benefits, and the chance to be part of a