Customer Experience & Order Specialist

Azelis Holding S.A.; Warwick (RI); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health care

Dental insurance

Vision insurance

Life insurance

HSA

FSA

401k matching

PTO

Paid holidays

Mentorship program

Job summary

Azelis is seeking a Customer Service Representative in Warwick, RI to process customer orders accurately and respond to inquiries with a focus on service quality. You will coordinate with internal teams to ensure timely delivery and maintain records in Chempax.

The role requires multitasking, strong communication, and a collaborative approach to support customers and colleagues across departments.

Qualifications

• 4 year college degree preferred.
• Ability to multi-task to meet customer demands.
• Strong communication and organizational skills.

Responsibilities

• Answer telephone and follow up as needed.
• Process orders accurately and update order status.
• Allocate inventory and arrange direct shipments as required.
• Handle sample requests and general office duties for customer service.
• Respond to customer inquiries and resolve issues professionally.
• Maintain customer data and documentation in Chempax.

Skills

Communication skills

Verbal communication

Written communication

Interpersonal skills

Computer skills

Multitasking

Prioritization

Organization

Teamwork

Customer focus

Education

Bachelor's degree

Tools

Chempax

Job description

Azelis is seeking a Customer Service Representative in Warwick, RI to process customer orders accurately and respond to inquiries with a focus on service quality. You will coordinate with internal teams to ensure timely delivery and maintain records in Chempax.

The role requires multitasking, strong communication, and a collaborative approach to support customers and colleagues across departments.