Customer Experience & Order Management Specialist

Illinois Ag; Channahon (IL); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Bunge in Channahon, IL seeks a Customer Experience Specialist - Operations to join as a pivotal link between Food Solutions customers and internal operations. You will manage relationships, monitor satisfaction, and ensure accurate order fulfillment while coordinating with cross-functional teams.

Ideal candidates bring a BA in business, strong communication, and experience with SAP/Salesforce/Tableau; some travel (up to 25%) is required in a hybrid work setting.

Qualifications

• Bachelor's Degree in Business Administration or equivalent experience.
• Strong interpersonal and written/verbal communication skills.
• Attention to detail, problem solving and prioritization abilities.
• Ability to work with cross-functional teams and adapt to change.
• Familiarity with CBOT fundamentals and futures trading preferred.
• Experience in agribusiness or related industry preferred.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).

Responsibilities

• Serve as the primary liaison for a portfolio of Food Solutions accounts, building lasting relationships.
• Oversee end-to-end order management including entry accuracy, delivery timeliness and changes due to inventory or customer needs.

Skills

Interpersonal communication

Attention to detail

Time management

Cross-functional collaboration

Education

Bachelor's Degree in Business Administration

Tools

SAP

Salesforce

Tableau

Job description

Bunge in Channahon, IL seeks a Customer Experience Specialist - Operations to join as a pivotal link between Food Solutions customers and internal operations. You will manage relationships, monitor satisfaction, and ensure accurate order fulfillment while coordinating with cross-functional teams.

Ideal candidates bring a BA in business, strong communication, and experience with SAP/Salesforce/Tableau; some travel (up to 25%) is required in a hybrid work setting.