Customer Experience & Operations Liaison

Bunge; Chesterfield (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

Bunge is seeking a Customer Experience Specialist - Operations in Chesterfield, MO to act as a liaison for customers and internal teams. You will ensure accurate information, efficient responses, and high satisfaction while coordinating shipments and order changes.

The role requires 0-2 years of related experience, strong communication, multitasking, and the ability to work with cross-functional teams in a fast-paced environment. Travel to facilities may be required.

Qualifications

• Bachelor's degree with 0-2 years of related experience.
• Experience servicing internal and external customers.
• Strong communication and interpersonal skills.
• Detail-oriented with problem-solving abilities.
• Ability to multitask and work with cross-functional teams.

Responsibilities

• Coordinate shipment and order changes to meet delivery windows.
• Resolve product or service problems and ensure timely resolution.
• Maintain professionalism and build rapport with customers.
• Serve as liaison between customer and internal teams.
• Assist supervisor with escalations.
• Conduct bi-monthly check-ins with customers.
• Monitor CRM complaints and respond promptly.
• Travel to facilities and customer meetings as needed.

Skills

Interpersonal skills

Communication skills

Multitasking

Time management

Attention to detail

Problem solving

Collaboration

Independent

Calm under pressure

Adaptability

Education

Bachelor's degree

Tools

SAP

SF.com

Tableau

Job description

Bunge is seeking a Customer Experience Specialist - Operations in Chesterfield, MO to act as a liaison for customers and internal teams. You will ensure accurate information, efficient responses, and high satisfaction while coordinating shipments and order changes.

The role requires 0-2 years of related experience, strong communication, multitasking, and the ability to work with cross-functional teams in a fast-paced environment. Travel to facilities may be required.