Customer Experience & Operations Manager

Evolving Solution Services; Indianapolis (IN); On-site; USD 26,000 - 28,000; Full time

Job summary

Malibu Wellness, Inc. in Indianapolis seeks a Customer Support Administrative Manager to oversee customer communications, order processing, and cross‑department coordination. This role focuses on timely responses and professional brand representation across channels.

The position is full-time and hourly, reporting to the Chief Sales & Marketing Officer. It requires a HS diploma, at least 1 year of customer service experience, and a cosmetologist license, with strong organizational and

Qualifications

• HS diploma or equivalent.
• Minimum of 1 year of customer service experience.
• Cosmetologist license required.

Responsibilities

• Handle primary phone, chat, and email support across channels.
• Greet visitors at reception and manage sign-in and badges.
• Coordinate with Sales, Marketing, and Education teams to support initiatives.
• Maintain accuracy of customer data in ERP/CRM systems and record-keeping tools.

Skills

Customer service

CRM systems

Communication

Cross‑department collaboration

Microsoft Office

Education

High school diploma

Cosmetologist license

Tools

Wrike

NetSuite

Shopify

Job description

Malibu Wellness, Inc. in Indianapolis seeks a Customer Support Administrative Manager to oversee customer communications, order processing, and cross‑department coordination. This role focuses on timely responses and professional brand representation across channels.

The position is full-time and hourly, reporting to the Chief Sales & Marketing Officer. It requires a HS diploma, at least 1 year of customer service experience, and a cosmetologist license, with strong organizational and