Customer Experience Officer — Walk-In & WhatsApp Support

Moniepoint Inc.; United States; Presencial; USD 32 000 - 52 000; Tempo integral

Resumo da oferta

Moniepoint Inc. is seeking a Customer Support Officer (Offline State Support) to assist walk-in customers nationwide and WhatsApp groups, resolving inquiries, issues, and service concerns while upholding the bank’s standards.

The role requires 1–2 years of experience, a BSc or HND, NYSC completion, and strong communication skills for effective interaction with customers and internal teams. Join our team to drive timely resolutions and customer satisfaction while maintaining data privacy.

Qualificações

• 1–2 years of relevant customer service or support experience.
• Bachelor's degree (BSc) or HND; NYSC completed or exempted.
• Excellent written and verbal communication for walk-ins and WhatsApp groups.

Responsabilidades

• Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts, service guidelines, and operational procedures.
• Collect and document customer feedback on products and services to support continuous improvement.
• Identify customer needs and offer appropriate solutions to ensure satisfaction.
• Build and maintain strong, trust-based relationships with customers through clear and effective communication.
• Maintain confidentiality and data privacy of customer information at all times.

Conhecimentos

Written communication

Verbal communication

Problem solving

Customer empathy

Team collaboration

Data logging

Confidentiality

Formação académica

BSc or HND

Descrição da oferta de emprego

Moniepoint Inc. is seeking a Customer Support Officer (Offline State Support) to assist walk-in customers nationwide and WhatsApp groups, resolving inquiries, issues, and service concerns while upholding the bank’s standards.

The role requires 1–2 years of experience, a BSc or HND, NYSC completion, and strong communication skills for effective interaction with customers and internal teams. Join our team to drive timely resolutions and customer satisfaction while maintaining data privacy.