Customer Experience & Merchandising Associate

The TJX Companies, Inc.; Lake Worth (TX); On-site; USD 2,066,000 - 2,204,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Career development opportunities

Job summary

Marshalls at Lake Worth, FL, part of The TJX Companies, is hiring a team member to deliver a highly satisfying customer experience by engaging with shoppers and maintaining a clean, organized store environment.

You may be cross-trained to support multiple areas of the store and help achieve operational and loss-prevention standards while promoting loyalty programs and navigating busy periods with composure.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexibility

Communication

Multi-tasking

Detail-oriented

Job description

Marshalls at Lake Worth, FL, part of The TJX Companies, is hiring a team member to deliver a highly satisfying customer experience by engaging with shoppers and maintaining a clean, organized store environment.

You may be cross-trained to support multiple areas of the store and help achieve operational and loss-prevention standards while promoting loyalty programs and navigating busy periods with composure.