Customer Experience & Merchandising Associate

Chico's FAS, Inc.; Brighton (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Chico’s FAS, Inc. in Brighton, MI is seeking a Support Associate to uphold a customer- and product-focused sales culture. The role involves merchandise handling, stock processing, and stockroom organization to support a seamless shopping experience.

You will assist with merchandising, pricing changes, and visual displays while ensuring accurate receiving and transfers. Strong communication, reliability, and willingness to work flexible hours are essential to success.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Strong organizational abilities and multi-tasking in a fast-paced setting.
• Ability to learn or adapt to company technology.
• Regular attendance and reliability are essential.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Processes merchandise and ensures items are stored, ticketed, and easily located for replenishment on the sales floor; reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Enters receiving documents into the computer system, reconciles invoices to items received, and completes store-to-store transfers and Locate requests.
• Ensures visual materials, props, and signage are received and processed promptly; stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts management to cash supply needs.
• Assists with visual directives, floorsets, window changes, signage placement, etc.; supports boutique cleanliness and organization.
• Models and promotes MAPS principles, providing an omni-channel customer experience.
• Promotes teamwork and a collaborative approach to problem solving.
• Performs other duties as assigned.

Skills

Excellent communication

Excellent customer service

Strong organizational skills

Adaptability to technology

Teamwork

Attendance & reliability

Education

High school diploma or equivalent

Job description

Chico’s FAS, Inc. in Brighton, MI is seeking a Support Associate to uphold a customer- and product-focused sales culture. The role involves merchandise handling, stock processing, and stockroom organization to support a seamless shopping experience.

You will assist with merchandising, pricing changes, and visual displays while ensuring accurate receiving and transfers. Strong communication, reliability, and willingness to work flexible hours are essential to success.