Customer Experience Manager - Strategic Accounts & Growth

Portnox; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Significant impact on company operations

Collaborative work environment

Competitive compensation and benefits

Job summary

Portnox is looking for a Customer Experience Manager in Austin, TX. This role involves driving customer satisfaction and success throughout the customer lifecycle. The ideal candidate has 3–7 years of experience in customer success or account management, with proficiency in Salesforce.

You will collaborate with teams, oversee onboarding, and optimize customer processes while ensuring a world-class experience. A customer-centric mindset and strong project management skills are essential for this position.

Qualifications

• 3–7 years in customer success, customer experience, sales, project management, or account management, preferably in SaaS or cybersecurity.
• Exceptional verbal and written communication skills.
• Strong project management skills with the ability to juggle multiple priorities.

Responsibilities

• Lead the customer lifecycle from sales alignment to onboarding, adoption, and growth.
• Oversee the onboarding process for strategic accounts.
• Conduct regular check-ins to monitor customer satisfaction.

Skills

Customer-centric approach

Communication skills

Project Management

Problem-solving

Team Player

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

GUIDEcx

Planhat

Job description

Portnox is looking for a Customer Experience Manager in Austin, TX. This role involves driving customer satisfaction and success throughout the customer lifecycle. The ideal candidate has 3–7 years of experience in customer success or account management, with proficiency in Salesforce.

You will collaborate with teams, oversee onboarding, and optimize customer processes while ensuring a world-class experience. A customer-centric mindset and strong project management skills are essential for this position.