Customer Experience Manager - Part Time

Michaels Stores; Waldorf (MD); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance the shopping experience in Waldorf. This part-time role involves leading front-end operations, ensuring compliance with company standards, and fostering a customer-centric environment. You will oversee the omnichannel processes, manage a dedicated team, and contribute to store events, all while promoting a positive atmosphere for both customers and staff. If you're passionate about retail and customer service, this is an exciting opportunity to make a significant impact.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and Company programs.
• Ensure all front end policies are followed; manage team to achieve KPIs.
• Plan and execute class and in-store events.

Skills

Retail management experience

Job description

Join to apply for the Customer Experience Manager - Part Time role at Michaels Stores.

Store - DC-WALDORF, MD

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Provide friendly customer service.

Responsibilities:

1. Assist Store Manager in leading adherence to SOPs and Company programs to ensure compliance; ensure store conditions and results meet standards.
2. Ensure all front end policies are followed; manage team to achieve KPIs.
3. Plan and execute class and in-store events.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, inventory processes, RTV, and ASN activities.
7. Assist with onboarding and training of new team members; coach and develop the customer experience team.
8. Serve as Manager on Duty (MOD).
9. Interact respectfully with customers and promote a positive store environment.
10. Help customers locate products and provide solutions.
11. Participate in truck unloading, stocking, and other store operations.
12. Lead delivery of high-quality custom framing solutions where applicable.

Qualifications and Skills:

• Retail management experience preferred.

Physical Requirements and Work Environment:

• Ability to stand for long periods, move throughout the store, lift heavy items, and work nights, weekends, and early mornings.

For accommodations, contact your supervisor.

Additional Information:

Michaels is committed to diversity and inclusion. We provide reasonable accommodations for applicants with disabilities. Visit www.michaels.com for more info. We offer comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts.