Customer Experience Manager - Part Time

Michaels Stores; Prince Frederick (MD); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance the shopping experience by leading front-end operations and omnichannel processes. This part-time role involves ensuring compliance with company standards, managing a team to achieve KPIs, and delivering exceptional customer service. The ideal candidate will have a strong background in retail management and a passion for fostering a positive shopping environment. Join a vibrant team dedicated to creating memorable customer experiences and driving store success.

Qualifications

• Experience in retail management and customer service.
• Ability to lead teams and manage store operations effectively.

Responsibilities

• Assist Store Manager in ensuring compliance with SOPs and company programs.
• Lead in-store events and manage omnichannel processes.
• Support onboarding, training, and performance management of team members.

Skills

Retail management experience

Customer service

Team leadership

Cash reconciliation

Inventory management

Job description

Join to apply for the Customer Experience Manager - Part Time role at Michaels Stores

Store - Prince Frederick, MD

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Responsibilities include:

1. Assist Store Manager in ensuring adherence to SOPs and Company programs, ensuring compliance and accountability for store conditions and results.
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to meet their KPIs.
3. Plan and lead in-store events in line with Company programs.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding, training, and coaching of team members; participate in performance management and talent development.
8. Serve as Manager on Duty (MOD).
9. Interact positively and respectfully with customers and team members, promoting the organization’s values and serving as a role model.
10. Acknowledge customers, assist in locating products, and provide solutions.
11. Participate in truck unloading and stocking, ensuring standards are met within budget.
12. Cross-train in Custom Framing sales and production.
13. In stores without a Framing Manager, lead the delivery of custom framing solutions.

Preferred Knowledge/Skills/Abilities:

• Retail management experience preferred.

Physical Requirements & Work Environment:

• Ability to stand for long periods, move throughout the store, and perform physical tasks including lifting and reaching.
• Work includes nights, weekends, early mornings, and some outdoor activities.

Applicants must satisfy legal requirements. Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities.