Customer Experience Manager - Onsite Operations Leader

Employee Magnets; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Employee Magnets is seeking a Customer Service Manager in Irving, TX to oversee customer service operations and ensure a world-class experience for clients. The role involves managing a team, resolving issues, and collaborating with internal departments.

The ideal candidate will have a Bachelor's degree and at least 5 years of customer service experience, demonstrating strong leadership and communication skills. Responsibilities include leading workflow, analyzing performance metrics, and training staff.

Qualifications

• Must have 5+ years of customer service experience.
• Demonstrates empathy and urgency for customer needs.
• Proven ability to identify inefficiencies and implement improvements.

Responsibilities

• Lead and mentor the Customer Service team.
• Oversee daily workflow and critical issue prioritization.
• Monitor KPIs and implement process improvements.
• Collaborate with internal teams for order status updates.
• Manage customer feedback to enhance systems and processes.

Skills

Customer Centricity

Operational Execution

Process Improvement

Analytical & Systems Proficiency

Communication Skills

Leadership

Cross-Functional Collaboration

Medical Device Familiarity

Education

Bachelor's degree

Tools

ERP systems

Order tracking platforms

Data reporting tools

Job description

Employee Magnets is seeking a Customer Service Manager in Irving, TX to oversee customer service operations and ensure a world-class experience for clients. The role involves managing a team, resolving issues, and collaborating with internal departments.

The ideal candidate will have a Bachelor's degree and at least 5 years of customer service experience, demonstrating strong leadership and communication skills. Responsibilities include leading workflow, analyzing performance metrics, and training staff.