Customer Experience Manager — Hybrid & Growth Leader

CoolWorks.com - Jobs in Great Places; Keystone (CO); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) with employer match

EAP

Hybrid work options

Staff lunches

Disability insurance

Ski pass discounts

Job summary

Keystone Science School is seeking a Customer Experience Manager to lead a team of CX Specialists, oversee registration systems, and enhance communications for participants and families at Keystone Science School in Colorado. The role partners with marketing and programs to refine systems, collect feedback, and drive growth and satisfaction.

The position manages data, plans outreach, and supports the School Store while ensuring compliance and high service standards.

Qualifications

• Minimum of 1 year of experience in customer service, sales, or marketing.
• Minimum of 2 years of experience managing staff.
• Knowledge of outdoor education and/or K-12 science education.

Responsibilities

• Oversee and refine all customer-facing systems, processes, and communications.
• Track and analyze customer experience data to identify pain points and implement improvements.
• Develop and execute outreach plans to engage local and extended communities.
• Partner with the marketing team to ensure website content and materials align with customer needs.
• Collaborate with program managers to enhance participant experience and ensure smooth program execution.
• Lead the Customer Experience team in developing and managing registration systems and processes.
• Establish and execute strategies to improve department systems, processes, and workflows.
• Monitor revenue from summer programming and support strategies to meet financial goals.
• Train and support Customer Experience Specialists in selling programs via phone, email, and chat.
• Develop and execute a strategic plan for optimizing the KSS School Store.

Skills

Customer service

Communication

Staff management

Multitasking

Problem solving

Direct sales

CRM tools

Data management

Camp registration

Asana/Campsite

Education

Outdoor education knowledge

K-12 science education knowledge

Tools

Asana

Campsite

Job description

Keystone Science School is seeking a Customer Experience Manager to lead a team of CX Specialists, oversee registration systems, and enhance communications for participants and families at Keystone Science School in Colorado. The role partners with marketing and programs to refine systems, collect feedback, and drive growth and satisfaction.

The position manages data, plans outreach, and supports the School Store while ensuring compliance and high service standards.