Customer Experience Manager — Flexible Scheduling & Growth

Meijer; Davenport (IA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Team member discount

Career growth opportunities

Job summary

Fresh Thyme Farmers Market in Davenport, IA is seeking a Customer Experience Manager to lead the Front End team, ensure a positive checkout experience, and align store operations with company standards. You will supervise staffing, drive in-store and ecommerce customer experience, monitor key metrics, coach staff, and uphold food safety protocols while delivering friendly, high-quality service.

This role offers weekly pay, scheduling flexibility, and opportunities for career progression within a

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of professional experience.
• Preferred 2-3 years grocery retail experience in Office Management.
• Previous experience in a natural foods industry is a plus.
• Accounting and cash handling background preferred.

Responsibilities

• Provides a positive checkout experience and measures results through reporting tools.
• Transforms customer service opportunities into positive solutions.
• Works with all departments to ensure and maintain a positive customer experience.
• Ensures cleanliness and appearance of customer-facing areas, parking lot and store exterior, ensuring the safety of team members, customers, and company assets.
• Monitors and controls all costs and expenses; includes store purchases and inventory control.
• Manages the Front End Department including scheduling and performance reviews.

Skills

Customer service

Leadership

MS Office

Communication

Flexibility

Attention to detail

Multitasking

Scheduling

Reporting

Education

High school diploma

2+ years experience

Grocery retail Office Mgmt

Natural foods knowledge

Accounting & cash handling

Tools

Workday

Kronos UKG

Job description

Fresh Thyme Farmers Market in Davenport, IA is seeking a Customer Experience Manager to lead the Front End team, ensure a positive checkout experience, and align store operations with company standards. You will supervise staffing, drive in-store and ecommerce customer experience, monitor key metrics, coach staff, and uphold food safety protocols while delivering friendly, high-quality service.

This role offers weekly pay, scheduling flexibility, and opportunities for career progression within a