Business Development Manager Customer Experience · Heraklion - Crete ·

team.blue; Crete (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a Business Development Manager to drive growth through corporate client acquisition and channel partnerships. This strategic role involves collaborating across teams to enhance service offerings and ensure high client satisfaction. The ideal candidate will have a proven track record in business development, strong analytical skills, and the ability to thrive in a fast-paced environment. Join a dynamic team that values diversity and innovation, and be part of an exciting journey to empower businesses with cutting-edge digital solutions. If you are self-motivated and passionate about making a positive impact, this opportunity is for you.

Qualifications

• Proven experience in business development focusing on corporate clients.
• Strong analytical skills to identify opportunities and develop strategies.

Responsibilities

• Acquire new corporate clients and manage key accounts.
• Collaborate with teams to enhance service offerings and client satisfaction.

Skills

Business Development

Corporate Client Management

Channel Management

CRM Tools (HubSpot)

Data Analysis

Negotiation Skills

Presentation Skills

Problem-Solving

Communication Skills (Greek and English)

Adaptability

Tools

HubSpot

Job description

About Enartia (part of team.blue)
Enartia comprises Papaki and Top.Host, recognized leaders in the .GR domain registration and web hosting services in Greece. We operate in a fully remote setup, offering you the freedom to work from home. Our vision is to make online business simpler by empowering companies, mainly SMEs, SoHos and freelancers with WOW online solutions. We utilize the power of the Internet to make daily life easier and more productive for everyone through innovative, reliable, and friendly services. We provide top-quality services to our customers, and at the same time, aim to create innovation and change.

Job Overview

The Business Development Manager (BDM) is a strategic role responsible for driving growth through acquiring new corporate clients, upselling to existing long-tail customers, and developing channel partnerships. Operating within the Sales department, which is part of the Customer Experience division, the BDM works closely with various teams to expand the corporate portfolio, focusing on web hosting, SaaS, and Online Brand Protection services. As part of team.blue, a group of companies offering innovative digital services, the BDM will collaborate with other team.blue entities to leverage their expertise and solutions to serve our customers effectively. The role involves identifying opportunities, managing key relationships, and occasionally traveling to meet clients and partners in person to strengthen collaborations and drive business growth. The BDM will play a key role in Enartia’s growth and success by driving strategic initiatives and delivering exceptional value to our corporate clients.

Duties & Responsibilities:

Corporate Client Acquisition & Portfolio Management

• Identify and acquire new corporate clients, growing the company’s corporate portfolio.
• Serve as the main point of contact for large corporate accounts, ensuring high satisfaction and retention.
• Collaborate with the Account Manager and the Renewals & Cross Sell roles to manage the corporate portfolio and support ongoing client needs.
• Achieve specific annual goals related to new client acquisition and upselling/crossselling to long-tail customers.

Channel Development

• Build partnerships with agencies and other collaborators to drive adoption of our SaaS and hosting portfolio.
• Establish long-term relationships with channel partners, ensuring loyalty and increased revenue.
• Proactively ask existing partners and clients for referrals to identify new selling opportunities.
• Follow up on referral leads, nurturing them into successful partnerships or corporate accounts.

Collaboration Across Team.blue

• Work with other team.blue companies to provide reseller services, ensuring smooth operations for customers.
• Act as a liaison between team.blue service providers and the company to resolve issues and enhance service offerings.

Internal Collaboration

• Partner with the Sales Manager, who oversees inbound sales, renewals & cross-selling, to align sales strategies and corporate account activities.
• Collaborate with Support and Sales team members to identify potential corporate leads within the existing customer base.
• Provide feedback and suggestions to the Head of Customer Experience for customers’ needs, improving products, services, and overall customer satisfaction.
• Collaborate with the CX Ops, Training & KB team to ensure that the Corporate Sales processes and knowledge are reflected in internal and public Knowledge Base (KB) resources. Provide input and feedback for training programs to enhance the team’s understanding of Corporate Sales processes and tools.
• Work closely with the CX Ops, QA team to ensure that the Corporate Sales align with service quality standards and operational goals. Provide insights and feedback on tools, systems, and processes, contributing to continuous service improvement.

Strategic Contributions

• Analyze market trends, customer needs, and competitor activities to refine business development strategies.
• Provide feedback on sales materials and tools to support the corporate sales process.
• Represent the company at industry events, trade shows, and in-person meetings with potential clients and partners.

General Contributions

• Actively contribute to the company’s goals by taking on additional responsibilities as needed.

Skills & Qualifications Sales

• Proven experience in business development, with a focus on corporate clients and channel management.
• Ability to manage key accounts and develop strategic partnerships.
• Familiarity with web / cloud hosting and Software as a Service domain will be considered a plus.
• Experience with Customer Relationship Management (CRM) tools such as HubSpot, and the ability to use these tools for sales and reporting purposes.
• Strong ability to analyze data and generate meaningful reports to track performance and inform decision-making.
• Experience in creating sales forecasts and evaluating customer metrics to identify trends and opportunities.
• Excellent written and verbal communication skills in both Greek and English.
• Strong negotiation and presentation skills, with the ability to influence stakeholders effectively.
• A proven track record of meeting or exceeding sales targets will be considered a plus.
• Analytical mindset to identify opportunities and develop data-driven strategies.
• Ability to collaborate across departments and build relationships with internal and external stakeholders.
• Self-motivated, proactive, and able to work independently with minimal supervision
• Quick problem-solving skills with a customer-first approach.
• Ability to adapt to rapidly changing market conditions and customer needs.

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

ESG

At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.