Customer Experience Manager

Education First; Jacksonville (FL); On-site; USD 46,000 - 63,000; Full time

Job summary

EF is seeking a Customer Experience Manager in Florida to ensure a high-quality experience for international students and host families. You will greet students, manage concerns, and coordinate with host families, school staff, and the EF production system to deliver smooth programs.

You will conduct weekly evaluations, handle student welfare questions, and provide timely responses. This role requires energy, initiative, and excellent communication in English.

Qualifications

• Experience in a customer-facing environment, ideally with young people.
• Approachable and friendly with excellent interpersonal skills.
• Capable of using your own initiative.
• Have authorization to work in the country of employment.
• Complete fluency in English.

Responsibilities

• Welcome students to the EF school and ensure high customer service and satisfaction.
• Answer student queries and assist with welfare issues.
• Provide high-level support to Host Families and International Students and respond promptly.
• Manage student and parent concerns and related records (insurance, medical, background checks).
• Assist with weekly student evaluations and EF system entries.
• Respond to problems or emergencies as they arise.

Skills

Customer service

Interpersonal skills

Initiative

Work authorization

Fluency in English

Organizational skills

Communication skills

Age 21+

Job description

Role: Customer Experience Manager

Location: Florida

Compensation: $1,200 / Week

*All applicants must be age 21 or older

Who we are:

EF is the world's leading educational travel provider with over 55 years of experience. With our Language Travel Schools, we offer young learners the opportunity to spend 2 - 4 weeks in North America, improving their English language skills in a robust program while participating in a full-activity program of sports, discos, parties, excursions, and lots more!

Who You Are

• Are you passionate about travel and languages?
• Do you believe that students studying abroad have the opportunity of a lifetime?
• Are you dynamic, outgoing, and energetic?

If so, this role could be the one for you.

The Role

The Customer Experience Manager is responsible for ensuring a quality experience for our international students and our host families. Your day may include celebrating student birthdays, completing administrative tasks, answering host family questions, or conducting host family visits! You will manage and hold weekly student evaluations and address student concerns via our EF production system. You will also be the main point of contact for our host families, managing and resolving any concerns they may have.

Responsibilities

• Welcome students to the EF school and ensure a high level of customer service and student satisfaction.
• Answer student queries and helping with student welfare issues
• Provide high-level customer support to Host Families and International Students, ensuring questions are answered and addressed in a timely manner in compliance with the school's regulations.
• Manage student and sales office cases, addressing student and parent concerns
• Assist with weekly student evaluations
• Manage relevant records for students and host families, such as insurance or medical records and background checks.
• Approve and record temporary student host family moves.
• Administration support using the EF systems.
• Respond to any problems and emergency situations should they arise.

Preferred Qualifications

• Experience in a customer-facing environment, ideally with young people.
• Approachable and friendly with excellent interpersonal skills.
• Capable of using your own initiative.
• Have authorization to work in the country of employment.
• Complete fluency in English.Solid organizational and communication skills
• Applicants must be age 21 or older

After a summer of working as a Customer Experience Manager, you will leave having created truly amazing memories for our international students. You will expand your problem-solving skills by utilizing resources provided by EF and collaborating with staff from around the world. Your communication skills will be maximized to ensure a smooth experience for everyone.

Why you'll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you'll ever work. Ask any employee why they love EF (whether they've been here 10 minutes or 10 years) and they'll probably tell you the same thing: it's the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Continuous professional development
• Work in a truly international environment
• Staff are encouraged to innovate, take ownership of their ideas, and bring them to fruition.
• The potential for future career opportunities with EF.