Customer Experience Manager

Five Below; Columbus (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a vibrant retail company where fun meets opportunity! As a leader, you will inspire your crew to deliver exceptional customer service while managing daily store operations. This role offers a unique chance to develop your management skills in a fast-paced environment, ensuring every customer leaves with a smile. With a focus on teamwork and a commitment to excellence, you'll play a crucial part in creating an engaging shopping experience. If you're ready to take your career to the next level in a supportive and energetic workplace, this is the perfect opportunity for you.

Qualifications

• 2+ years of management experience in a retail environment.
• Strong communication skills and ability to multi-task.

Responsibilities

• Ensure excellent customer service and fast checkout processes.
• Manage front-end operations and maintain store readiness.
• Recruit, train, and supervise crew members.

Skills

Management Experience

Communication Skills

Multi-tasking

Problem Solving

Education

High School Diploma

College Experience

Job description

At Five Below, our growth is driven by our people who embrace our purpose: We believe life is better when you Let Go & Have Fun in an amazing experience filled with unlimited possibilities, all at prices so low you can always say yes to the newest, coolest stuff! Our over 20,000 associates will tell you there’s no other place like it. Our purpose is supported by The Five Below Way, which encompasses our values and behaviors that every associate believes in.

Our culture at Five Below aims to inspire as much as it inspires us with big ideas, energy, passion, and creating a WOW workplace!

Responsibilities

1. Ensure all crew members deliver excellent customer service through personal contact and training on the B.E.S.T. customer service experience, ensuring a fast, friendly checkout process.
2. Lead the store to achieve and maintain customer service score goals set by the District Manager.
3. Manage front-end operations, including merchandising of candy, soda, and snacks, ensuring standards are met or exceeded and equipment is functional.
4. Handle opening and closing procedures, maintain cleanliness, recovery, and store readiness.
5. Perform store manager duties in the absence of the Store Manager.
6. Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
7. Review corporate communications and respond appropriately.
8. Collaborate with the leadership team on merchandising and store recovery procedures.
9. Perform store maintenance tasks such as cleaning, stock management, and general upkeep.

This job description is not exhaustive; additional responsibilities may be assigned by the Store Manager based on store needs.

Qualifications

1. High School diploma or equivalent; college experience preferred.
2. Minimum of 2 years of management experience.
3. Excellent communication skills, both verbal and written.
4. Ability to multi-task and think creatively.
5. Ability to maintain composure under pressure.

Essential Job Functions

1. Operate cash register frequently.
2. Move merchandise weighing up to 25 lbs and reach heights of 5-10 feet.
3. Ascend/descend ladders to access stock.
4. Position self to kneel, bend, twist, and stoop regularly.
5. Communicate effectively with customers and team members both face-to-face and via phone.
6. Assist customers and manage stock room activities across the sales floor.
7. Work flexible hours including days, evenings, weekends, nights, and travel as needed.
8. Read and follow instructions regarding merchandise layouts, schedules, and procedures.
9. Remain in a stationary, upright position for approximately 80% of the time.

Explore our benefits at benefits.fivebelow.com/public/welcome to discover our health, financial, and wellness offerings.

Five Below is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, veteran status, gender identity, or other protected factors.

We are committed to providing reasonable accommodations for individuals with disabilities. If needed, please submit a request via this link.

Position Type: Hourly

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