Customer Experience Manager

BAYADA Home Health Care; Charlotte (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Experience Manager, where your passion for helping others can truly shine. In this dynamic role, you will oversee client care services, ensuring compassionate and high-quality home health care delivery. Collaborate with a supportive team, manage caseloads, and build strong relationships with clients and caregivers. With endless growth opportunities and a commitment to employee development, this position offers the chance to make a meaningful impact in the community while advancing your career. Embrace a rewarding work environment that values your ambition and leadership.

Benefits

Competitive Pay

Weekly Paychecks

Comprehensive Benefits Package

Paid Holidays

401(k) with Match

No Nights or Weekends

Supportive Team Culture

Endless Growth Opportunities

Qualifications

• Bachelor’s degree required; healthcare experience preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Deliver exceptional service to ensure clients receive outstanding care.
• Manage scheduling and coordinate client services effectively.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving

Leadership

Computer Skills (EMR)

Education

Bachelor’s Degree

Tools

Electronic Medical Records (EMR)

Job description

Ready to make a meaningful impact while growing your career?

BAYADA Home Health Care is looking for a Customer Experience Manager to join our Assistive Care State Programs office in Charlotte, NC – and we want you on our team!

If you're a dynamic, motivated professional who thrives in a fast-paced, people-focused environment, this is your chance to step into an exciting role where you can build relationships, problem-solve, and help deliver top-quality home health care.

Why This Role?

• Make a Difference: Help ensure our clients receive compassionate, high-quality home health care.
• Fast-Paced & Rewarding: Manage client services, coordinate care, and proactively grow your caseload.
• Career Growth: We recognize talent! Advance within a company that values your ambition and leadership.
• Strong Team Culture: Work alongside a supportive team that’s passionate about making a real impact.

What You’ll Do as a Customer Experience Manager:

• Deliver Exceptional Service – Ensure clients receive outstanding home health care with compassion and reliability.
• Manage & Coordinate Care – Oversee scheduling, client needs, and service coordination.
• Build Relationships – Develop strong connections with clients, caregivers, referral sources, and community partners.
• Grow & Expand – Manage and proactively increase your caseload to help more clients in need.
• Collaborate & Lead – Partner with Clinical Managers to provide support and supervision to field employees.
• Monitor Performance – Oversee key metrics and ensure efficient fiscal management of your caseload.

What We’re Looking For:

• Bachelor’s degree (Required)
• Experience in healthcare, home care, or medical office preferred
• Supervisory experience is a plus
• Proven ability to take on increasing responsibility & meet goals
• Ambitious, motivated, and eager to grow
• Strong computer skills (EMR experience a plus!)
• Excellent communication & interpersonal skills

Why You’ll Love BAYADA:

• Award-Winning Workplace: Recognized by Newsweek, Forbes, and Glassdoor as one of the best places to work
• Competitive Pay & Weekly Paychecks
• Monday-Friday Schedule (No Nights or Weekends!)
• Comprehensive Benefits Package: Paid holidays, PTO, vision, dental, medical, employer-paid life insurance, 401(k) with match, and more
• Endless Growth Opportunities: We invest in you and your future
• Supportive Team & Positive Culture
• Small, Local Team with National Company Stability

Be part of something bigger than a job—join BAYADA Home Health Care and help us change lives every day.

Apply now and start your journey with a company that truly values you.

Learn more about BAYADA’s benefits: https://www.bayada.com/benefits

#LIRX

#joinBayada-RX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.