Customer Success & Retention Specialist

Jeff Kahn - State Farm Agent; Saraland (AL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jeff Kahn - State Farm Agent in Saraland, Alabama, is seeking a Customer Relations Representative to enhance customer experience and support community needs. In this role, you will manage inquiries, ensure customer satisfaction, and work with a dynamic team.

The ideal candidate has strong communication skills and a background in customer service. This position offers a competitive salary and opportunities for advancement within the agency.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Stress management

Job description

Jeff Kahn - State Farm Agent in Saraland, Alabama, is seeking a Customer Relations Representative to enhance customer experience and support community needs. In this role, you will manage inquiries, ensure customer satisfaction, and work with a dynamic team.

The ideal candidate has strong communication skills and a background in customer service. This position offers a competitive salary and opportunities for advancement within the agency.