Customer Experience Leader – Post-Sale & Support

Sacramento Native American Health Center, Inc; Stockton (CA); On-site; USD 98,000 - 100,000; Full time

Job summary

WhisperKOOL's Customer Service Manager leads the Customer Service team at the Stockton, CA site, owning the post-sale journey from order processing to technical support. You’ll drive service standards, coach staff, and collaborate with Sales, Operations, Finance, Shipping, and Product Development to resolve issues and improve customer experiences.

The role emphasizes leadership, process optimization, and KPI-driven performance in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of progressive customer service or support with supervision.
• Experience in product-based, manufacturing, or technical-support environments preferred.

Responsibilities

• Lead and manage the Customer Service team, including coaching, onboarding, and scheduling.
• Own escalation management for complex issues and ensure clear documentation.
• Oversee order processing, returns, warranty, and technical support end-to-end.
• Collaborate with Sales, Operations, Finance, Shipping, and Product/R&D to drive improvements.

Skills

Leadership

Customer service

Coaching

Communication

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

ERP / order management

Case management systems

Shipping systems

Job description

WhisperKOOL's Customer Service Manager leads the Customer Service team at the Stockton, CA site, owning the post-sale journey from order processing to technical support. You’ll drive service standards, coach staff, and collaborate with Sales, Operations, Finance, Shipping, and Product Development to resolve issues and improve customer experiences.

The role emphasizes leadership, process optimization, and KPI-driven performance in a fast-paced environment.